Dcode · 3 months ago
Director of Client Success
Fayetteville, NC
Full-time
Onsite
Director/Executive
$140K/yr - $165K/yr
10+ years expDcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. They are seeking a mission-driven, results-oriented Director of Client Success to lead high-priority initiatives for a defense sector client, focusing on client engagement and contract management.
EnterpriseGovernmentGovTechInformation TechnologyInternet
No H1B
Security Clearance Required
Responsibilities
Embed with senior-level military clients on client site, and/or on a military base in order to become a trusted partner
Work closely with the Account Senior Director and with clients to bring in and integrate innovative, agile, and cutting-edge technologies into clients’ missions
Translate strategic objectives into actionable plans, workflows, and performance metrics
Proactively and creatively mitigate any problems that arise
Become deeply familiar with the client’s mission objectives, organizational structure, policies, and challenges; build relationships with senior client leaders
Anticipate client needs and proactively craft solutions; work with Dcode staff to do the same
Provide creative, novel perspectives and approaches to how the government operates in the areas of policy, acquisitions, finance, culture, and processes, in order to drive innovation and agility inside their missions
Work closely with the Account Senior Director to drive client retention, identify opportunities for account expansion, and help scope new client engagements
Analyze qualitative and quantitative data to help clients solve their toughest problems
Proactively collect feedback from the client, review client concerns, and improve the client experience across the account
Ensure Dcode is compliant with client contracts at all times
Continuously monitor risks and propose solutions for fast resolution
Assure strong communication plans with clients related to contract status, risks, issues, opportunities, etc. are implemented
Monitor contract spending, deliverables, and burn rates
Manage resourcing to ensure client outcomes are met
Qualification
Required
10+ years of relevant work experience, including leadership of government-facing contracts in acquisition, technology integration, or operational support
Proven experience managing government contracts (DoD preferred), with strong understanding of contracting mechanisms such as OTAs, CSOs, and IDIQs
Strong familiarity with technology scouting, evaluation, and integration into complex environments
Exceptional communication and stakeholder engagement skills, including the ability to brief senior leaders and produce decision-ready materials
Strong problem-solving skills, with the ability to operate in a fast-paced, evolving environment and deliver results under pressure
Understanding and comfort with agile project management
TS clearance is strongly preferred. Eligibility for clearance is required
Company
Dcode
Dcode is a privately-owned company connecting the tech industry and government to drive commercial innovation in the federal market.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Megan Vorland
Co-Founder
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