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Faraday Future · 1 day ago

IT Infrastructure Director

Gardena, California, United States

Full-time

Onsite

Director/Executive

$200K/yr - $250K/yr

15+ years exp

Faraday Future (FF) is a California-based mobility company focused on innovative technologies in mobility. The IT Infrastructure Director will oversee the organization's IT infrastructure, lead the IT Support team, and ensure the security and reliability of the technology foundation to enable AI-first platforms.

AutomotiveElectric VehicleElectronic Design Automation (EDA)Information Technology

Responsibilities

Stay abreast of emerging technologies, industry best practices, ensuring compliance and driving innovation within AI initiatives for the organization

Act as a thought leader and trusted advisor for AI infrastructure

Identify and pilot emerging AI technologies

Work with company executives to recommend an effective AI infrastructure that drive AI & Engineering Operations transformation and adoption

Define and implement AI & Engineering Operations best practices

Create scalable AI & Engineering Operations playbooks tailored to different departments

Be an inspiring leader for defining the workload performance and AI infra services strategy and program for cloud compute

Maintain servers, networks, and systems to ensure optimal performance

Resolve hardware and software issues efficiently

Monitor system security, ensuring data integrity and protecting against threats

Regularly backup systems and data, ensuring recovery when needed

Provide technical support and respond to IT-related inquiries

Install, configure, and troubleshoot operating systems and software applications

Help define and refine security stack and security tool, policies, procedures and framework

Set up and maintain computer networks, including LAN and VPN connections

Provide technical support to stakeholders for software and network-related issues

Secure desktop, network and server environments

Monitor network performance and ensure system availability and reliability

Collaborate with team members to resolve complex technical issues

Maintain accurate documentation of IT support activities

Assist in the procurement and setting up of new IT equipment

Develop and maintain IT service desk guidelines, metrics, and KPIs

Manage incident and request handling

Supervise service desk staff, ensuring operational coverage 24/7

Report on service trends and customer feedback to leadership

Triage, track, and tackle escalated help desk tickets like a pro

Partner on network activities and rollouts across the organization

Maintain and enforce a ticketing system for requested work for oneself as well as team members. Handle escalated help desk requests and ensure timely resolutions

Provides timely triage of technology issues that are owned by IT

Document IT systems, procedures, and processes

Conduct training for staff on tools and technology usage

Conduct periodic Active Directory and Exchange audits

Partner with the Cybersecurity team to maintain compliance and awareness

Support hardware, software, and network troubleshooting (Mac, Windows, Linux)

Maintain IT inventory and ensure systems are up to date and secure

Oversee and support the maintenance of servers, workstations, enterprise equipment, other endpoints, and networking infrastructure

Oversee system upgrades, software rollouts, and routine maintenance

Assist with new deployments / decommissions of Enterprise IT applications

Manage and guide the helpdesk team to ensure timely resolution of support tickets

Maintain high customer service standards and address any service concerns

Track and analyze helpdesk metrics to improve efficiency

Handle complex issues and escalate as necessary

Qualification

AI infrastructure managementIT securityWindows Server administrationNetworking fundamentalsTechnical supportTicketing systems managementScripting PythonScripting PowerShellCloud computingLeadershipProblem-solvingCommunication skillsInterpersonal skills

Required

Bachelor's degree in computer science or related field

15+ years in IT administration, system and user support, with at least 5 years in a leadership role

Passion and curiosity for technology, as well as what makes successful technology company

At least 2 years focused on AI tool usage, adoption and implementation

Strong technical background with ability to understand and discuss architectural implications of AI tool adoption including usage of rules and instructions files

Knowledge of compliance and security considerations for AI tool usage in enterprise environments

Proven experience to manage and leading small support

Solid understanding of networking fundamentals (routing, switching, firewalls)

Strong knowledge of: Microsoft 365, Google Workspace, JAMF, Intune, Active Directory, scripting (Python, Java, PowerShell), Mac, Windows, and Linux environments

Experience managing ticketing systems and issue tracking

Solid understanding of hardware, networking, operating systems, and common business applications

Strong troubleshooting and interpersonal skill

Proficiency in Windows Server administration, deployment, troubleshooting and environment

Ability to provide support for both Windows and Mac OS environments

Strong organizational, problem-solving, and communication skills in dynamic, cross-functional fast-paced environments

Preferred

Knowledge of Linux distributions (e.g., Ubuntu, Red Hat Enterprise Linux (RHEL), CentOS) and Unix-like operating systems (e.g., Solaris, FreeBSD, AIX)

Mastery of shell scripting (e.g., Bash, Zsh) for automation, task scheduling, and system management

Working knowledge of server hardware components, including CPUs, RAM, storage (RAID), and physical server racks. Able to diagnose and troubleshoot hardware issues and perform routine maintenance

Application Management: Experience in installing, configuring, and maintaining various business-critical applications on servers, such as databases (SQL Server), web servers (Apache, Nginx), and email servers

Relevant IT certifications (CompTIA, ITIL, etc.) are a plus