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City National Bank · 1 day ago

Card Fraud/Servicing Lead

Newark, DE

Full-time

Onsite

Mid Level

$25.93/hr - $41.43/hr

3+ years exp

City National Bank is seeking a Card Fraud/Servicing Lead who will monitor the workflow of colleagues handling card-related calls and perform fraud monitoring. The role involves training staff, handling escalated client calls, and ensuring effective communication with both external and internal clients to prevent fraud in a 24/7 environment.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Perform near/real-time fraud monitoring utilizing multiple systems/applications, exercising judgment and decisions, to prevent and detect fraud usage of ATM/Debit/Commercial and Consumer Credit cards/Zelle/RTP/Bill pay/External Transfer

Reviews daily reports to identify and verify potential fraudulent activities with clients

Close cards and order replacements as needed

Regularly communicates with external and internal clients. Responding to calls from customers to explain card related services, procedures and policies

Support Reg. E/Z claim and dispute processes by entering claim details into claim system

Perform review on deposited checks for negotiability and make hold decision for the fast deposit-mobile process

Work schedule will be assigned based on business operation needs, which may include swing shift, weekends and/or holiday schedules

Review reports and document coaching opportunities to be reviewed by Leadership and addressed with colleagues

Perform miscellaneous duties as assigned by Leadership

Qualification

Fraud monitoringBanking experienceMicrosoft OfficeCustomer serviceInterpersonal skills

Required

Minimum 3 years of branch or back office banking experience required

Minimum 1 year of general office or accounting experience required

Must be able to trouble shoot and resolve client concerns

Effective interpersonal, customer service and communication skills to interact effectively with all levels of bank personnel and clients

Must possess desire to assist clients with a variety of client service-related issues in a fast-paced, independent, telephone based service environment with an emphasis on quality

Ability to sit for prolonged periods of time

Must be flexible to handle multiple tasks simultaneously

Must be able to work accurately and effectively in a fast-paced, deadline-oriented environment

Must be self-motivated and be capable of working both independently as well as in a team

Experience using Microsoft Office (Excel, Word, Access)

Benefits

Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date

Generous 401(k) company matching contribution

Career Development through Tuition Reimbursement and other internal upskilling and training resources

Valued Time Away benefits including vacation, sick and volunteer time

Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs

Career Mobility support from a dedicated recruitment team

Colleague Resource Groups to support networking and community engagement

Company

City National Bank

Glassdoor3.6

City National Bank offers a full complement of banking, trust and investment services. It is a sub-organization of City National.

Founded in 1953

Los Angeles, California, USA

1001-5000 employees

http://www.cnb.com

H1B Sponsorship

City National Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (76)

2024 (78)

2023 (145)

2022 (93)

2021 (107)

2020 (62)