Ohio State University Physicians · 2 months ago
Application Support Analyst - Information Technology
Columbus, OH
Full-time
Onsite
Mid, Senior Level
$55K/yr - $82K/yr
5+ years expOhio State University Physicians is a leading healthcare organization dedicated to providing exceptional patient care while fostering a collaborative work environment. The Application Support Analyst will be responsible for the design, configuration, testing, and implementation of the Epic Resolute PB module, aiming to optimize billing processes and enhance patient satisfaction.
Hospital & Health Care
Responsibilities
Utilize expertise to support new and existing applications. Configure code, test and troubleshoot existing programs. Analyze end user data and business needs to assure user- orientation and optimal program/system performance
Proactively initiates and participates in IT workflow definition and monitoring of processes including 1) Incident and Problem Management, 2) IT Service Request and Task Management, 3) Change Control Management and 4) IT Project Management
Accurately and efficiently work to provide application workflow and functional analysis, build and configuration, unit and integrated testing, and plans for transition to application ongoing support
Understands workflows with the objective to meet business needs
Effectively test all code and programs prior to releasing them to the quality assurance (QA) team. Resolve all test issues in a timely manner. Collaborate with the QA team to identify test cases and create/mine test data to enable a thorough test of all deliverables. Respond to all inquiries and issues in a timely manner as the developed code/program moves through the testing process and ultimately into production. Provide implementation/production support as required
Evaluate and understand dependencies between applications to understand if making a change in one application would have a negative impact in another application. Use knowledge of assigned application(s) to help resolve issues and drive optimal business solutions
Maintain up-to-date application knowledge and understanding of how the business uses the applications in their workflows. Partner with the others to gather requirements and goals to drive optimal solutions
Evaluate, troubleshoot and lead root-cause analysis for production issues and system failures; determine corrective action and improvements to prevent recurrence. Provide implementation/production support as required
Proactively provide subject matter expertise regarding assigned application(s) to other members of the technology and business teams to ensure quality and minimize impact on other applications and business processes
Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs
Qualification
Required
Bachelor's degree or combination of education and related work experience, equaling 5 years
Basic understanding of the Software Development Life-Cycle (SDLC)
Demonstrated working knowledge and expertise of healthcare processes and application system coordination
EPIC certification is required (either upon employment acceptance or obtained within 6 months of employment in position)
Benefits
Medical
Dental
Vision
Health reimbursement accounts
Flexible spending accounts
Retirement
Employee assistance program
Paid time off
Holidays
Wellness program
Company
Ohio State University Physicians
Ohio State University Physicians is the medical group managing The Ohio State University Wexner Medical Center, creating a fully integrated, high-performing practice.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Karrie Jordan, MBA
Human Resources Business Partner II
Lori Oberholzer
Chief Compliance Officer
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