Boyne Country Sports · 2 weeks ago
BCS Customer Service Representative - Boyne Rewards
Wixom, MI
Full-time
Onsite
Entry Level
1+ years expBoyne Resorts is looking for a high-energy candidate to join their Boyne Rewards loyalty Program team. The role focuses on providing excellent guest service and managing customer needs through a CRM program, including membership enrollments and account maintenance.
Retail
Responsibilities
Works with a CRM program to manage all customers’ needs
Daily phone communication with external and internal guests
Post missing points to customer accounts
Facilitate membership enrollments
Member account maintenance
Manages and creates gift cards
Limited website work
Answer phones and emails as they come in
Other duties may be assigned
Qualification
Required
1 - 2 years of customer service experience is required
Excellent writing skills to write product descriptions, chat online with customers and respond to emails
Highly developed verbal communication, and interpersonal and organizational skills
Benefits
Health Benefits (Medical, HSA, dental, vision, life, FSA, and disability insurance) starting the first of the month following employment.
PTO accrual starting first day.
401(k) plan with company match
Skiing & riding for free at mountain resorts in the Boyne Resorts portfolio.
Lodging, Food and Beverage, and more discounts for eligible team members and qualifying spouse/dependents.
Golf for free or heavily discounted at resort courses operated in ME, MI and MT.
Neighbor discounts with hundreds of retailers.
Company
Boyne Country Sports
Boyne Country Sports (BCS) is the retail arm of Boyne Resorts with locations throughout Michigan, including Boyne Highlands Resort in Harbor Springs and Boyne Mountain Resort in Boyne Falls.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase