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GovCIO · 16 hours ago

Senior ServiceNow Enterprise Tools Support Specialist

United States

Full-time

Hybrid

Senior Level

$130K/yr - $140K/yr

6+ years exp

GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal. This role supports mission-critical systems that enhance national security and operational efficiency, focusing on managing ServiceNow and enterprise IT tools while offering Tier II/III support and system optimization.

ConsultingIT InfrastructureIT ManagementManagement Consulting

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools (e.g., SolarWinds, Splunk, SCCM, AppDynamics)

Serve as a subject matter expert (SME) for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules

Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools

Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions

Develop and implement automation and monitoring solutions to improve system reliability and performance

Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools

Maintain compliance with federal cybersecurity standards, including FISMA, NIST, and DHS directives

Document technical solutions, system configurations, and standard operating procedures (SOPs)

Qualification

ServiceNow administrationEnterprise monitoring toolsITIL frameworksScripting languagesFederal cybersecurity standardsAgile developmentDevSecOps environmentsServiceNow certification