MW Logistics · 3 months ago
Customer Success Advisor
Dallas, TX
Full-time
Onsite
Entry Level
2+ years expMW Logistics is an award-winning, privately held third-party logistics provider specializing in Dedicated Freight, Freight Brokerage, Yard Management, and Drayage services. The Customer Success Advisor is responsible for providing operational support and customer service through tracking and tracing activities, ensuring timely delivery and pick-up for customers.
LogisticsSupply Chain Management
Responsibilities
Promptly secure delivery, pick-up and rescheduling appointments, recording details/directions in the system
Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver
Manage order entry and create orders for customers through systems, phone, and email
Reschedule appointments for pick-up/delivery
Supervise and Monitor pools in the market where your customers have trailer pools
Exercise discretion and independent judgement regarding handling demanding situations and provide timely escalation and/or feedback to direct supervisor about service failures, customer complaints, or other matters requiring attention
Maintain and Monitor service levels provided to MWL customers as required
Provide Accessorial Approvals
Quickly and proactively resolve problems that arise while the load is in transit
Accurately enter EDI reason codes for scorecards
Other duties as assigned (Based on business need)
Qualification
Required
Bachelor's degree in marketing, logistics, or related field preferred or must have a minimum of 2 years demonstrated/related transportation industry experience and minimum of 2 years of strong customer service experience
Working knowledge of Microsoft Office Programs (Outlook, Excel and Word)
Excellent written and verbal skills with emphasis on professional phone and email etiquette
Excellent interpersonal skills with ability to build positive relationships with customers and team members
Superior organizational skills and detail orientation
High customer service orientation
Team player with proven ability to excel in a team-based environment
Possess a sense of urgency
Ability to multi-task, plan/prioritize and execute quickly in a fast-paced environment
Quick learner with ability to receive and give clear instructions
Demonstrates high level of professionalism, critical thinking and judgment to solve problems efficiently/effectively
Strong initiative and can work independently
Takes initiative to assess and improve operational efficiencies of normal work tasks
Excellent time management and prioritizing skills
Must be able to handle several tasks at once in a fast-paced environment
Takes pride in work, exhibiting accuracy and attention to detail
Solution-oriented mindset
Ability to work in ever-changing, dynamic environments
Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development
Preferred
Working knowledge of McLeod preferred
Company
MW Logistics
MW Logistics is emerging as one of the leading third-party logistics providers in North America.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mitchell Ward
CEO
Pamela Wills-Ward, SPHR
Chief People & Strategy Officer @ MW Logistics/President MW Cares Foundation
Company data provided by crunchbase