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Pomelo Care · 2 months ago

Bilingual Outbound Enrollment Specialist

United States

Full-time

Remote

New Grad, Entry Level

$45K/yr - $55K/yr

Pomelo Care is a multi-disciplinary team dedicated to improving care for moms and babies through a technology-driven platform. The Bilingual Outbound Enrollment Specialist will be responsible for enrolling patients into Pomelo Care services, educating them about available resources, and achieving enrollment goals.

ChildrenHealth CareMobile AppsWomen's

Responsibilities

Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources

Achieve member enrollment goals as driven by company KPIs

Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs

Document all interactions and maintain timely, accurate records of patient outreach activities

Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services

Work with families to schedule appointments and follow-up care as needed

Participate in training and development opportunities to stay current on healthcare trends and regulations

Manage inbound calls from potential patients

Qualification

Outbound callingBilingual SpanishBilingual EnglishEmpathetic communicationOrganizational skillsTeam collaborationGoal-orientedTime management

Required

Ability to work Monday-Friday, 8:30am - 5:00pm CT

Fluent in Spanish and English

Strong, empathetic communication skills

Motivated by goals, metrics, and monthly bonus program

Passionate about changing the current landscape of healthcare

Strong organizational and time-management skills

Ability to work independently and as part of a team

Willing to work occasional overtime hours

Are internet-connected, able to work remotely

Preferred

Experience working in a fast-paced and dynamic startup environment

Experience in outreach enrollments and prospecting

Ability to scope and tackle ambiguous problems

Benefits

Competitive healthcare benefits

Generous vacation policy

Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)