PGA TOUR Superstore · 3 months ago
Operations Manager
Preston Road, TX
Full-time
Onsite
Mid, Senior LevelPGA TOUR Superstore is one of the fastest growing specialty retailers, dedicated to creating a family culture for its Associates. The Operations Manager plays a crucial role in ensuring a consistent customer experience by managing operations, product presentation, and inventory accuracy while also leading and developing a team of Associates.
E-CommerceGolfSportsTennis
Responsibilities
Create a strong culture of appreciation by consistently recognizing and rewarding excellent individual/team performance, Core Values behaviors, and Company loyalty
Plan and prepare, in partnership with SLT, weekly retail and STUDIO Associate schedules according to state and local labor requirements, Associate availability, Workforce Engagement SOP, and budget considerations
Train all new Associates and Store Leaders on the scheduling process and Workforce Management system navigation
Create and foster a respectful and inclusive environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all Associates. While demonstrating a culture of ethical conduct, safety, and compliance
Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team
Report any issues and requests to SSC Partners by submitting a ServiceNow Ticket, taking full ownership of all Store ServiceNow tickets from initiation to resolution. Adhere to the same 24-hour response rule as the SSC and ensure a timely response. Include all necessary information in the initial ticket to minimize back-and-forth communication and expedite resolution time
Strategically plan weekly/monthly/quarterly workload to support business priorities by leveraging all workload planning tools to deliver a consistent Customer experience at each location
Maintain the Company's Operational and Merchandising Standards through consistent evaluation of the sales floor, and training of Associates, as needed
Ensure compliance with all Company Standard Operating Procedures (SOPs) through process observation and extensive associate training and communication
Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace
Support in leading Associates onboarding, learning, and help close the product knowledge/system gap through development coaching and Associate interaction
Engage in consistent and meaningful development conversations with all assigned Associates throughout their employment journey
Conduct scheduled department walks with Department Head on a consistent weekly cadence to maintain operational excellence, Customer experience and Associate engagement within assigned departments
Provide hiring and termination recommendations based on skills/performance to the GM and AGM. Leverage all accountability paths including but not limited to performance improvement plans, coaching conversations, and formal write ups
Enable Associates to be champions of their products and services, ensuring Associates can inform, educate, and promote offerings to Customers
Lead and create a service culture that priorities the Customer experience, model, train, and coach to deliver on these expectations
Anticipate staffing needs, talent plan, and recruit -both long and short term to maintain the best in-store Customer experience in each department
Build and develop a team of passionate and knowledgeable logistic Associates who strive to exceed Customer expectations by having products readily available for our Customers, strong store presentation, and consistent e-commerce process execution
Support SLT in delivering on all HR Operational and cyclical programs to maintain compliance
Ensure execution and inspect accuracy of all Company directed bulletins, Game Plans & planograms
Retain a passionate team for area-specific knowledge and expertise. Through implementation and execution of all development plans set in place by GM/AGM
Responsible for inventory accuracy through the consistent execution of the RTV process, accuracy in receiving daily receipts, proper tagging integrity before product placement on the sales floor, conduct accurate cycle counts, and manage inventory levels throughout the product lifecycle
Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, validate proper staffing in all departments to support store needs, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety
Qualification
Required
Candidates must have strong listening and interpersonal skills
Candidates must possess good verbal and written communication skills and be able to communicate cross-functionally
Candidates communicate expectations and standards to execute Company programs
Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems
Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes
Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook
Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable
Strong business acumen with complete accountability for P&L management
Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives
Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service
Candidates must lead with a Servant Leadership approach
College Degree or Equivalent Leadership Experience
Leading small-large groups of Associates to include performance management, disciplinary action, and business controls
Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead
Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs
Company
PGA TOUR Superstore
PGA TOUR Superstore is the official online store of the PGA TOUR which sells golf and tennis items. It is a sub-organization of AMB Group.
Founded in 2003
1001-5000 employees
H1B Sponsorship
PGA TOUR Superstore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$9M2011-05-09Series Unknown· $9M
Leadership Team
M
Matthew Prater
Chief Financial Officer
Recent News
The Philadelphia Inquirer
2025-10-30
The Philadelphia Inquirer
2025-10-23
The Philadelphia Inquirer
2025-10-23
Company data provided by crunchbase