FIS · 2 months ago
Incident Management Analyst I (ATM Operations)
PHL MANI 2305
Full-time
Hybrid
Entry Level
2+ years expFIS is a leading company in fintech solutions, providing services that impact various markets globally. The Incident Management Analyst I role focuses on managing incidents related to ATM operations, ensuring production systems' integrity, and coordinating effective responses to service interruptions.
BankingFinancial ServicesFinTechPayments
Responsibilities
Act as focal point for incident review and escalation if necessary
Support a computer operations environment that meets all service level agreements, availability, response time parameters, etc. and availability targets
Works across a wide array of product lines and engages various levels of management on a day to day basis
Use ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes
Develop, coordinate and promote incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas
Engagement following onset of a production incident
Provide immediate tactical response and coordination minimizing duration of service interruptions
Consult with other teams on proper integration and correlation of the incident management process and their respective areas
Provide regular incident bulletins to teams concerning open or ongoing incidents
Ensure effective and rapid response to major incidents
Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident management process
Other related duties assigned as needed
Qualification
Required
Must have at least 2 years of work experience as Incident Management Analyst for ATM Operations
Experience in handling tickets or incidents
Must have a good understanding on ATM fault, dispatch, onlining and deployment is a big plus
Amenable to work in Bonifacio Global City and currently located in Metro Manila
Open to work with shifting schedules
Considerable knowledge of incident management principles, procedures and techniques
Ability to apply analysis and creative thinking when solving problems and conflict
Ability to provide acute attention to detail
Ability to communicate effectively to all levels within the organization
Good communications skills
Highly trainable and has willingness to learn the processes and new skills
Flexibility and adaptability in a working environment
Good attention to details critical thinking skills
Benefits
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
10001+ employees
H1B Sponsorship
FIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO | FIS Automotive Market Partner
Stephanie Ferris
CEO and President
Recent News
Business Wire
2026-01-13
Company data provided by crunchbase