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Emory Healthcare · 16 hours ago

Senior CRM Solution Architect

Atlanta, GA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Emory Healthcare is a leading healthcare system dedicated to inspiring and rewarding its employees. They are seeking a highly skilled Senior CRM Solutions Architect to lead the design, development, implementation, and maintenance of CRM systems tailored for their marketing department.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Architect and design end-to-end CRM solutions tailored to the specific needs and objectives of the healthcare system's marketing department

Lead the implementation and integration of CRM systems, ensuring alignment with organizational goals, data security, and regulatory compliance

Collaborate closely with stakeholders across the marketing department and IT teams to gather requirements, define workflows, and establish best practices for CRM utilization

Develop and maintain data models, schemas, and architecture documentation to support CRM implementation and customization

Oversee the configuration, customization, and optimization of CRM platforms to enhance user experience, increase efficiency, and drive marketing effectiveness

Provide technical guidance and mentorship to junior team members, fostering a culture of continuous learning and innovation

Stay informed about emerging technologies, industry trends, and best practices in CRM, and evaluate their potential impact on the healthcare system's marketing operations

Act as a subject matter expert on CRM-related initiatives, representing the marketing department's interests in cross-functional projects and strategic planning efforts

Collaborate with vendors, consultants, and other external partners to evaluate third-party solutions, negotiate contracts, and ensure successful implementation and integration with existing systems

Monitor system performance, conduct regular audits, and implement proactive maintenance and optimization strategies to ensure the reliability, scalability, and security of CRM systems

Qualification

CRM architectureSalesforceMicrosoft DynamicsData modelingSQL programmingHealthcare marketingCommunication skillsLeadership abilitiesProblem-solving skillsMentoring

Required

Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred

Minimum of 8 years of experience in CRM architecture, design, implementation, and administration, with a focus on healthcare or related industries

Proven track record of successfully leading complex CRM projects from inception to completion, with a strong emphasis on customer-centric solutions

Extensive knowledge of CRM platforms such as Salesforce, Microsoft Dynamics, or similar enterprise-grade systems, including configuration, customization, and integration capabilities

Experience with data modeling, database design, and SQL programming in a healthcare environment, with a solid understanding of HIPAA and other relevant regulations

Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions and drive innovation

Excellent communication skills, with the ability to effectively collaborate with diverse stakeholders at all levels of the organization

Demonstrated leadership abilities, with a track record of mentoring and developing team members to achieve their full potential

Preferred

Master's degree

Relevant certifications such as Salesforce Certified Technical Architect (CTA) or Microsoft Certified: Dynamics 365 + Power Platform Solution Architect

Benefits

Comprehensive health benefits that start day 1

Student Loan Repayment Assistance & Reimbursement Programs

Family-focused benefits

Wellness incentives

Ongoing mentorship, development, and leadership programs

And more

Company

Emory Healthcare

Glassdoor3.6

Emory Healthcare is the largest healthcare system in the state of Georgia., United States.

Founded in 1953

Atlanta, Georgia, USA

10001+ employees

http://www.emoryhealthcare.org/

H1B Sponsorship

Emory Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (48)

2024 (68)

2023 (30)

2022 (25)

2021 (12)

2020 (7)