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Lexmark · 3 hours ago

Onsite Field Service Technician- Greater Atlanta

Greater Macon

Full-time

Onsite

Mid Level

3+ years exp

Lexmark is a global technology leader, and they are seeking an Onsite Field Service Technician to provide exceptional service and support for their customers' printer equipment. The role involves diagnosing, repairing, maintaining, and installing various printer models while ensuring peak performance and customer satisfaction.

HardwareInformation TechnologyPrintingSoftware

Responsibilities

Respond promptly to customer service calls, adhering to established SLAs (Service Level Agreements)

Diagnose and repair printer issues efficiently, ensuring all equipment functions within published specifications

Maintain a well-organized schedule to manage workload and meet customer deadlines

Communicate effectively with customers throughout the service process, keeping them informed of call acceptance, estimated arrival time (ETA), service progress, and resolution

Address customer questions and concerns related to their printer devices

Provide thorough training to customers on proper printer usage and features

Perform repairs and maintenance procedures according to company standards, completing all service call documents before leaving the customer site

Follow established administrative procedures for data collection and reporting, including call details, status updates, closure summaries, parts management, and tracking

Manage local inventory of printer parts, maintaining accurate records of levels and transactions

Project a professional image through appropriate attire, communication skills, and personal presentation

Participate in special projects and activities as assigned

Qualification

Field service experienceElectro-mechanical systemsPrinter servicingAdministrative skillsCustomer service orientationLearn quicklyCommunication skillsPositive attitude