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Climate Systems LLC · 2 weeks ago

Senior HVAC Service Technician

Charlotte, NC

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Climate Systems, LLC is seeking an experienced and driven Senior HVAC Service Technician to lead field operations, manage a team of commercial HVAC technicians, and ensure consistent delivery of high-quality service and installations. The ideal candidate will possess deep technical knowledge of commercial HVAC systems, strong leadership capabilities, and a commitment to safety, quality, and customer satisfaction.

CommercialHeating Ventilation and Air Conditioning (HVAC)IndustrialService Industry

Work & Life Balance

Responsibilities

Demonstrate a positive, customer-focused attitude to set a standard for the team to follow

Ensure the team maintains a professional appearance by wearing appropriate Climate Systems, LLC uniforms and hold team members accountable to do the same

Actively support upper management in setting clear goals and expectations for the team, ensuring alignment with company objectives

Exhibit support for companywide initiatives, regardless of personal opinion, to foster a cohesive and motivated team environment

Serve as a safety role model for the team, ensuring safety procedures are followed and promoting a culture of safety on job sites

Ensure safe work practices are implemented, and the work environment remains safe. Provide necessary job site safety training in line with OSHA regulations and Climate Systems safety policies

Ensure team members use proper Personal Protective Equipment (PPE) daily and maintain an understanding of its proper use

Understand the impact of company safety ratings on our ability to perform work for high-level, quality customers and guide the team to maintain high standards

Work closely with Service Coordinators to meet customer needs and foster a strong, cohesive team dynamic

Oversee daily service calls and ensure timely completion of electronic paperwork for the billing process

Assist in managing parts orders to ensure timely return to the client and avoid delays

Mentor team members on the importance of timely and efficient service call completion and reinforce its significance within the team

Participate in the on-call service rotation, ensuring availability to address urgent customer needs

Support sales efforts by helping to build strong customer relationships and actively assisting in selling additional work when opportunities arise

Assist the Sales team by conducting job site surveys and providing valuable input for estimates

Identify and address job site safety concerns, working closely with the Sales Team to ensure safe practices are followed

Ensure the team is proficient in utilizing Vendor and OEM Apps to troubleshoot, identify part numbers, check availability, and assess costs

Lead the rollout of these Apps to the team, ensuring that everyone is properly trained to maximize efficiency

Identify and implement industry-specific software tools and devices needed to maintain operational effectiveness and meet customer needs

Keep a current library of HVAC product information related to installation, operation, maintenance, service, and repair to support team members

Ensure team members are proficient in using specialized software tools, offering guidance on their operation and best practices

Other such duties and responsibilities as assigned from time to time

Qualification

Commercial HVAC experienceEPA Universal CertificationDiagnostic troubleshooting skillsOEM/vendor apps proficiencyOSHA regulations knowledgeTechnical drawing interpretationLeadership skillsCommunication skillsOrganizational skills