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Rise Broadband · 3 months ago

Technician, Field Service

Springfield, IL

Full-time

Hybrid

New Grad, Entry Level

$18/hr - $22/hr

Rise Broadband is a telecommunications company seeking a Field Service Technician responsible for delivering high-quality installation, repair, and maintenance services. The role involves interacting with customers, resolving technical issues, and ensuring that all towers operate at maximum efficiency while adhering to safety standards.

Digital MediaMobileTelecommunications

Responsibilities

Performs installations, disconnects, reconnects, add-ons, changes, and troubleshooting of telephone and high-speed Internet services at customer locations

Conducts thorough assessments and diagnose technical issues related to internet, video, and telephone services

Works both outside and inside customer premises, regularly climbing ladders and working on rooftops

Drives company truck between office, home, warehouse, and work sites in a safe and courteous manner, following all laws and company policies

Interacts with customers in a professional and courteous manner, providing clear explanations of the features and functionality of installed products

Completes basic performance testing and setup of installed services, including PC, Local Area Network, and Voice over Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction

Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and additional service offerings

Adheres to company procedures, policies, and safety guidelines to ensure a safe and productive work environment

Maintains accurate records of work orders, service updates, and customer interactions

Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to customer or operational demands, as needed

Adheres to all Company standard procedures, policies and safety practices in the course of performing work activities

Other duties as assigned

Qualification

Customer serviceTechnical troubleshootingPC knowledgeMS Office proficiencyCommunication skillsTime managementProblem-solvingInterpersonal skillsSelf-motivated