DAS Health · 2 weeks ago
Field Services Technician I
Lakewood, NJ
Full-time
Onsite
Entry Level
1+ years expDAS Health is a trusted provider of health IT, management, and consulting solutions for medical practices and healthcare organizations across North America. As a Field Services Technician I, you will provide proactive onsite technical support, resolve issues efficiently, and maintain strong client relationships in a culturally unique environment.
ConsultingEnterprise SoftwareHealth CareInformation TechnologySoftware
Responsibilities
Deliver onsite technical support to end users, troubleshooting and resolving hardware and software issues promptly
Communicate regularly with client staff, providing updates and ensuring timely ticket resolution within defined SLAs
Manage assigned tickets through completion, escalating to the Field Services Technician II or Team Lead as needed
Implement, troubleshoot, and support client technologies, including:
Client networks (firewalls, routers, switches, Wi-Fi)
Windows Server administration
PC applications and operating systems
MSP tools and systems (RMM, antivirus, etc.)
Adhere to DAS Health’s change management and documentation standards, maintaining accurate client records in IT Glue
Support client onboardings, installations, and system upgrades
Coordinate with third-party vendors for issue resolution as necessary
Identify recurring technical issues and contribute to continuous improvement initiatives
Participate in after-hours on-call rotations as required
Qualification
Required
High School diploma or GED required
1–3 years of experience in a Field Services or IT support position
Foundational understanding of networking, Windows Server environments, and cloud platforms such as Azure, AWS, or WVD
Proficiency with Microsoft 365, Windows, macOS, and Linux environments
Strong problem-solving and troubleshooting skills
Excellent communication, organization, and time management abilities
Ability to work independently and collaboratively while representing DAS Health onsite at a client location
Professional demeanor, strong client-service focus, and eagerness to learn in a fast-paced environment
Willingness to work occasional nights or weekends as needed
Preferred
Associate's or Bachelor's degree in an IT-related field
CompTIA A+ and Network+ certifications
Benefits
Medical, dental, and vision coverage
Company-paid life insurance and disability coverage
401(k) with company match
Paid time off and holidays
Professional development and certification opportunities
A dynamic, supportive culture that values innovation and teamwork
Company
DAS Health
DAS Health is a software company that provides cloud hosting, cybersecurity, patient engagement, consulting, and other solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-05-27Acquired
Leadership Team
Kyle Mynatt
Chief Technology Officer
Eric Fudge
Vice President of Finance and Administration
Recent News
2024-03-20
2024-02-29
Company data provided by crunchbase