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JC Ford Company · 1 day ago

SERVICE TECHNICIAN

Columbia, TN

Full-time

Hybrid

New Grad, Entry Level

JC Ford Company is seeking an Electro-Mechanical Field Technician. The main purpose of this role is to provide customer technical service and support, including installation and troubleshooting of mechanical and electrical systems, with up to 75% travel required.

IndustrialMachinery ManufacturingManufacturing

Responsibilities

Provide customer technical service and support to include installation/start-up (mechanical and electrical)

PLC software modification on system controls

Use of RSLogix 5000 and 500 to troubleshoot systems

Installing, programming and commissioning of AC VFDs especially PowerFlex

Minimal Use of Factory Talk View to troubleshoot PanelViewPlus HMIs

Customer training and troubleshooting

Up to 75% Travel “both” Domestic and Foreign

Performs other related duties as assigned by management

Qualification

PLC programmingHydraulics systemsElectro-mechanical troubleshootingAC VFD installationFactory Talk ViewCustomer serviceProblem solvingTeam collaboration

Required

Experience with Hydraulics systems and/or Industrial bakery equipment

Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences

Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values

Mechanical and electrical technical skills to troubleshoot, design and solve machine malfunctions

Comprehensive knowledge of Programmable Logic Controls in a machinery environment

Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments

Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan

Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics

Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

Provide customer technical service and support to include installation/start-up (mechanical and electrical)

PLC software modification on system controls

Use of RSLogix 5000 and 500 to troubleshoot systems

Installing, programming and commissioning of AC VFDs especially PowerFlex

Minimal Use of Factory Talk View to troubleshoot PanelViewPlus HMIs

Customer training and troubleshooting

Up to 75% Travel 'both' Domestic and Foreign

Performs other related duties as assigned by management

Company

JC Ford Company

JC Ford has been established for over 75 years and has committed to providing automated equipment and service for the tortilla and tortilla chip industry.

Founded in 1945