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Progress Residential® · 18 hours ago

Service Technician III - HVAC

Raleigh, NC

Full-time

Onsite

Mid Level

3+ years exp

Progress Residential® is the largest provider of high-quality, single-family rental homes in the United States, and they are seeking a Service Technician III to enhance customer experience through maintenance and repair services. The role involves inspecting, troubleshooting, and repairing various systems in single-family homes, ensuring safety and adherence to company policies.

Responsibilities

Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential

Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily:

Electrical, plumbing

Appliances

Water irrigation systems

Stairs, gates, fences, patios, railings

Tile, carpet, and flooring

Roofing, gutters, fasteners

Interior/exterior lights and ceiling fans

Fireplaces and Gas fixtures

Shutters, doors, cabinets, windows, sliding glass doors and locks

Leaks

Drywall and Painting

Pool areas, tile, hot tub/spa, pool furniture

Other Service areas as required

Diagnose and troubleshoot basic HVAC items to include, thermostat, batteries and filters

Report all major repairs or replacements prior to any expenditure of funds

Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition

Conducts all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)

Ensures all workplace safety standards and practices are upheld

Completes service requests in a professional timely manner

Maintains regular attendance and excellent punctuality

Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition

Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace

Maintains regular attendance and excellent punctuality

This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to

Qualification

HVAC CertificationEPA CertificationGeneral maintenance experienceResidential appliance repairMicrosoft OfficeCustomer serviceCommunication skillsOrganizational skillsProblem-solving skills

Required

High school diploma or equivalent required

Must have a valid Driver's License in the working state

Minimum of 3 years' experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)

Required equipment - Employee must have their own tools required to perform ongoing service in residential environment

EPA Certification Required

Available for on-call Service, weekends and evenings as needed

Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines

Ability to interact with residents, and vendors/contractors tactfully and professionally

Strong organizational skills, communication and people-skills

Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease

Must be knowledgeable of all pertinent laws and EPA and OSHA regulations

Preferred

Technical College or Trade Program with HVAC Certification

Minimum 2 years' experience repairing all makes & models of residential appliances in customers' homes

Ability to maintain, inspect, diagnose and troubleshoot typical issues and then repair or replace defective equipment or components on standard household appliances

Ability to install all makes & models of residential appliances

Previous experience in either the single-family or multi-family rental industry

Working proficiency with handheld computer (i.e., Smartphone, iPad)

Benefits

Comprehensive healthcare coverage for you and your family

Parental leave

Paid time off

401k match

10 paid holidays

Company

Progress Residential®

Glassdoor3.5

We are a leading provider of property management for single-family rental homes in the United States, and we are proud to play a critical role in the housing ecosystem.

Founded in 2012

Scottsdale, Arizona, US

1001-5000 employees

http://rentprogress.com

H1B Sponsorship

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