NJM Packaging · 11 hours ago
Field Service Technician-Remote
United States
Full-time
Remote
Mid, Senior Level
5+ years expNJM Packaging is a trusted automated packaging systems manufacturer dedicated to providing best-in-class customer experiences. The Field Service Technician will be responsible for the installation, commissioning, and servicing of equipment, while also troubleshooting and training customers on-site.
Customer ServiceIndustrialMachinery ManufacturingManufacturing
No H1B
Responsibilities
Install and commission equipment manufactured and distributed by NJM Packaging at assigned customer sites
Troubleshoot equipment malfunctions and carry out repairs, retrofits and adjustments (such as vision systems, PLC/HMI, drives…), either remotely or in person at the customer’s site
Train operators and users at the customer’s site
Assess customer needs and seek opportunities to optimize the client’s equipment and processes during customer site visits. Propose solutions such as preventive maintenance programs, spare parts and training
Make courtesy calls and visits on a regular basis to follow up with existing customers
Follow-up with customers after a site visit to ensure their satisfaction and propose additional visits or recommendations
Regularly refresh your industry and equipment knowledge and aim to be the point of reference for customers and colleagues
Use internal issue tracking application (Sales Force) to support customers remotely
Review and update procedures and support materials to ensure relevance
Qualification
Required
Five (5) or more years of experience in equipment and automation, ideally in the packaging industry
College diploma in Industrial Electronics Technology with concentration in Instrumentation and Control, or any other relevant training/experience
Mechanical and Electro-Mechanical proficiency for light industrial equipment
General knowledge of PLC, human-machine interface (HMI) and Allen Bradley software (RS Logix 500/5000)
Ability to read and understand mechanical drawings and wiring diagrams
Proficient verbal and written communication in English required
Basic knowledge of Microsoft Office
Excellent customer service orientation and positive attitude
Ability to work independently and devise creative, sustainable solutions
The regular workweek is forty (40) hours. However, that number of hours may be exceeded and spread out from Sunday to Saturday, depending on customer demand and emergencies
Frequent travel into Canada and in USA, by car or airplane is required
A valid passport is required at all times
A valid driver's license is required at all times
This role requires manual labor and physical exertion
Benefits
Comprehensive medical/dental programs
Life insurance
Generous paid time off program
Retirement savings plan with a company match
Company
NJM Packaging
NJM Packaging is an automated packaging systems manufacturer, distributor, and integrator.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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