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ASPCA · 3 days ago

Credentialed Veterinary Technician, ASPCA Poison Control (Regional Remote)

United States

Full-time

Remote

Entry Level

$24.50/hr - $26.90/hr

1+ years exp

The ASPCA is the leading animal poison control call center in the nation, and they are seeking a Credentialed Veterinary Technician to join their team. The CVT will be responsible for managing medical cases, providing diagnostic and treatment recommendations, and supporting the ASPCA's mission to protect and improve the lives of animals.

AssociationNon ProfitPetVeterinary

No H1B

Responsibilities

Professionally manage medical cases initiated by telephone, email, and other electronic means, from practicing veterinarians, animal owners and others

Obtain complete case histories and provide detailed and accurate diagnostic and treatment recommendations appropriate to the professional level of the caller and based on established APC protocols

Enter (type-in) information into the electronic record efficiently and accurately as conveyed during communications with caller and consultations with APC DVMs

Document exposures and risks, and relay detailed treatment recommendations per protocols and verbal instructions

Create follow up actions to have records evaluated and closed by appropriate personnel

Utilize ASPCA/APC resources to manage cases and access protocols, policies, and procedures

Consult the on-site experts, managers, and senior staff as needed for additional case management information

Complete follow up phone calls to pet owners and veterinary clinics as needed to obtain additional information regarding outcomes on specific cases

Collect payments from callers with provided software tools

Achieve quality and customer service-related goals as defined, exemplifying our core values and behavioral competencies

Meet case management quality, customer service, and volume metric goals as set for specific levels of tenure

May be assigned to other duties as necessary

Actively participate in on-site, off-site, or virtual training, including attendance at monthly support staff rounds

Assist in supportive activities which may include development of protocols for the medical library database, contributions to APC blog posts on toxicology related topics, participation in the staff mentorship program, and assistance with special projects as needed

May be assigned to other duties as necessary

Qualification

Veterinary Technician credentialsToxicology knowledgeClinical experienceEmergency veterinary medicineMath proficiencyTechnology proficiencyCompassionate demeanorCustomer service skillsJudgment in sensitive situationsAdaptability to changeSpanish (a plus)Effective communicationActive listeningTeam collaborationDetail-orientedInterpersonal skillsProblem-solving

Required

Candidates must be U.S. based and reside within a 350 mile radius of the ASPCA Office in Champaign, IL for the duration of employment

Up to 20% travel may be required, as this position requires occasional on-site training and support

A remote work agreement is required for staff not working at the ASPCA Midwest Office in Champaign, IL

In order to maintain optimal internet connection, a download speed of at least 30 Mbps, an upload speed of at least 4 Mbps, and a ping/latency less than (or around) 120ms is required

Staff will work daytime hours during their initial training and will be moved to later shifts incrementally, following the training schedule

Veterinary Technician credentials (required) in the state of residence, i.e., CVT, LVT, RVT

Must obtain CVT credentials in Illinois within one year of hire

Ability to handle emergency and/or challenging situations in a compassionate and consistent manner

Ability to apply sound reasoning and decision-making

Ability to communicate effectively with concerned, emotional, and worried callers

Ability to de-escalate and maintain a professional demeanor during difficult or escalated interactions

Ability to distinguish different auditory tones

Ability to establish and maintain effective and collaborative working relationships with supervisors, co-workers, and the public

Ability to remain calm under challenging circumstances

Ability to work flexible hours on days, evenings, weekends, and holidays

Display excellent active listening skills and the ability to quickly develop a rapport with callers

Maintain a distraction-free, dedicated work environment

Enthusiasm for working amidst complexity and change

Must be able to recover from tough situations quickly and maintain a professional demeanor

Must be comfortable being stationary, typing, and working at a desk for 8 or more hours

Must be detail-oriented

Must be proficient in math and dosage calculation comprehension

Must be proficient with technology and be able to work with multiple databases and programs simultaneously in a rapid manner

Must have knowledge of and experience with PCs, basic office and Windows software, e-mail and Internet searches

Must display excellent internal and external customer service skills

Must have strong interest in toxicology

Must interact effectively with others with others and exercise good judgement when dealing with people in sensitive situations

Must possess excellent interpersonal, written, and verbal communications skills

Strong motivation to provide a high standard of care is essential

Ability to exemplify ASPCA's core values, behavioral competencies, and commitment to diversity, equity, and inclusion

High School Diploma required

Associates or Bachelors in Veterinary Technology required

Licensed Veterinary Technician required

1 year of clinical experience required

Preferred

Experience in a veterinary facility/clinic with specialty departments preferred

Emergency veterinary medicine experience is strongly preferred

Benefits

Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.

Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.

Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.

Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

Tuition assistance may be available to help employee achieve a Bachelor’s degree in Veterinary Technology or a Master’s in Toxicology.

For applicants with a bachelor’s degree: Employment at APC is considered qualifying toxicology work experience for the American Board of Toxicology. Qualified team members may be eligible to sit for board certification after 10 years of work supervised by a toxicologist.

The ASPCA is a qualifying employer for the Public Student Loan Forgiveness program.

Company

ASPCA

Glassdoor3.2

The ASPCA (The American Society for the Prevention of Cruelty to Animals) is the first animal welfare organization established in North America and serves as the nation’s leading voice for animals.

Founded in 1866

New York, New York, USA

501-1000 employees