GCI Communication Corp. · 2 months ago
Network Support Technician I (Future Opening)
Anchorage, AK
Full-time
Onsite
New Grad, Entry Level
0+ years expGCI Communication Corp. is a leading provider of communication and technology services in Alaska. They are seeking a Network Support Technician I to provide initial technical support to customers, troubleshoot issues, and coordinate service requests while advocating for customer needs.
Telecommunications
Responsibilities
Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner
Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required
First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented
Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions
Qualification
Required
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent
Minimum of six (6) months experience in a customer service or call center environment
Preferred
Associate degree in telecommunications, computer science, electronics or relevant field
Microsoft, ITIL, CompTIA, Cisco certifications
Telecommunications experience
Other telecom industry or job specific certifications
Company
GCI Communication Corp.
Hi, we’re glad you’re here! GCI is Alaska’s largest telecommunications provider.
1001-5000 employees
H1B Sponsorship
GCI Communication Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Becky Windt Pearson
Senior Vice President, General Counsel, and Chief Administrative Officer
Daniel Brogan
VP Supply Chain & Chief Procurement Officer
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