Menlo · 3 months ago
IT Field Technician
Kansas City, MO
Full-time
Onsite
Entry, Mid Level
2+ years expMenlo is seeking an IT Field Technician responsible for hands-on and on-site tasks related to the deployment of computer hardware and peripherals. The role involves troubleshooting, maintaining customer hardware and software, and ensuring timely responses to user requests.
Information TechnologySoftwareTechnical Support
Responsibilities
Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, and software
Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately and with comprehensive details, as well as any parts / equipment used appropriately accounted for
Effectively diagnose and troubleshoot malfunction of computer or network devices, equipment, and systems in operation at any or all client locations. relating to user error, faulty hardware, or software/server/network issues
Analyze service request data for trends and recommend process improvements for ticketing system
Document all pertinent user identification information, including name, department, contact information, nature of problem or issue, computer name, resolution, etc
Attend team Level 10 meetings and monthly meetings with administration
Use documentation, peers, and any other resources to resolve issue on initial contact
Build rapport and elicit problem details from customers; prioritize and escalate problems as appropriate
Actively monitor and report compliance with the customer service level agreements
Ship and receive broken devices for repair
Perform other duties as assigned
Qualification
Required
Maintain working components through repair or replacement
Ability to assist customers and staff with hardware and software challenges
Excellent customer service and interpersonal skills, including the ability to deal calmly, positively and professionally in tense or elevated situations
Able to manage time effectively and work efficiently, both with and without direct supervision
Exceptional analytical and troubleshooting skills
Excellent judgment skills to properly evaluate situations and immediately provide effective solutions
Great attention to details, organizational skills and ability to prioritize and manage multiple simultaneous tasks
Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively
Must have a valid driver's license and a dependable vehicle
Able to bend, crawl, stoop and sit
Able to lift and move 50 pounds of weight
Outdoor service work 10-40% of the time
Occasional ladder climbing and work on elevated equipment
Local travel or travel to assigned region/site 75-100% of the time
Limited overnight travel
High school diploma or equivalent
2+ years of related experience
1+ year of experience in field service
Company
Menlo
Menlo is an IT company that offers technology products and solutions to schools and civic organizations.
51-200 employees
H1B Sponsorship
Menlo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Kyle Baack
Chief Operating Officer
Recent News
2025-02-21
Company data provided by crunchbase