Erlanger · 1 day ago
Customer Service-Patient Account Technician, Full-Time
Chattanooga, TN
Full-time
Onsite
Entry Level
1+ years expErlanger is a healthcare provider, and they are seeking a Patient Account Technician/Customer Service representative. The role involves answering incoming calls for Patient Financial Services, resolving patient accounts, and managing billing inquiries in a courteous manner.
Hospital & Health Care
Responsibilities
Answering all incoming calls into the main number of Patient Financial Services in a timely and courteous manner
Entering comments on patient accounts as to the nature of inquiry and resolution
Adding insurance plans and mailing requested information to a variety of sources
Requesting appropriate adjustments and patient refunds
Collecting patient balances that are due
Familiarity with insurance terminology such as coinsurance, copays, deductibles, contractual adjustments, explanation of benefits, and/or denials
Working assigned work queues related to returned mail, disputed balances, returns from collection agencies, and any other assigned work queues
Reviewing telephone reports by manager/supervisor/coordinator on a weekly basis and discussing as needed
Maintaining the abandoned call rate at a minimum percentage as set by the Director of Patient Financial Services
Qualification
Required
High School graduate or equivalent
Previous customer service experience
Knowledge of insurance and collections
One to three years industry experience preferably in a hospital setting
Detail oriented, courteous and professional mannerism
Must be able to communicate effectively to resolve the patient's account quickly and accurately
Must be familiar with insurance terminology such as coinsurance, copays, deductibles, contractual adjustments, explanation of benefits, and/or denials
Must have a working knowledge of Erlanger Health System's discount and charity policy
Must always be courteous and a helpful communicator with a pleasing phone personality
Company
Erlanger
Erlanger, named among "America's Best Hospitals" by U.S.
5001-10000 employees
H1B Sponsorship
Erlanger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Angel Moore, Esq.
CEO, Erlanger CHC's & Erlanger Health System Vice President Population Health
Stephanie Boynton
VP/CEO Erlanger Bledsoe/SVED and EWCH
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