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Quintessa Marketing · 3 days ago

Help Desk Technician

Oklahoma City, OK

Part-time

Onsite

Entry Level

2+ years exp

Quintessa Marketing is a fast-growing lead generation marketing company dedicated to helping attorneys and law firms expand their practices. The Help Desk Technician will maintain and troubleshoot IT systems, support staff and call center operations, and manage key technologies to ensure smooth operations.

AdvertisingLead GenerationLegalMarketing

No H1B

Responsibilities

Provide comprehensive technical support to marketing and call center staff

Troubleshoot and resolve issues related to hardware, software, and network connectivity

Respond to urgent IT issues during business hours to ensure minimal disruption to call center and marketing operations

Configure and deploy off-site hardware for remote workstations in special circumstances

Assist with the setup, configuration, and maintenance of IT systems, including workstations, telephony systems, and call center technology

Support and manage call center software and hardware, addressing issues related to call routing, phone systems, and system performance

Handle user account management, including account creation, permission settings, and access controls

Ensure new and existing user workstations are properly set up and configured

Maintain detailed records of technical issues and resolutions

Create and update user guides, FAQs, and other documentation to assist staff with common issues

Provide training and support to staff on IT systems, applications, and best practices

Assist with onboarding new employees by setting up their IT equipment and accounts

Contribute to IT projects such as system upgrades, technology deployments, and other initiatives as directed by the Director of IT

Follow and enforce security protocols to safeguard data and ensure compliance with company policies and industry standards

Qualification

IT support experienceTroubleshooting skillsNetwork configurationsCall center technologyOperating systems supportCompTIA A+ certificationCommunication skillsProblem-solving skills