MacAllister Machinery Co., Inc. · 22 hours ago
Technician - Generator Field
Lafayette, IN
Full-time
Onsite
Mid Level
3+ years expMacAllister Machinery is a provider of top-quality service and repair for equipment. They are currently seeking a motivated and skilled Field Generator Technician to perform mechanical and electrical services on engines, generators, and related systems, ensuring customer satisfaction through effective troubleshooting and repairs.
Manufacturing
Responsibilities
Installs, services and repairs, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department. This includes providing first time (start-up) installations; coordinating with other systems being installed such as multiple generator sets and paralleling switchgear to ensure all related equipment work together properly as a system
Diagnoses and troubleshoots customer’s electrical and mechanical problems to assure the entire system runs safely and efficiently
Initiates and/or completes all associated paper work for the service and/or repair, including writing the service report and recording time technician(s) spent repairing and/or servicing equipment, parts charged and returned, serial number, type of equipment, etc
Excellent customer communication skills. Maintains customer satisfaction by understanding the customers’ needs and time constraints and completes scheduled repairs and service safely and within the time constraint identified while providing superior quality workmanship to meet and/or exceed the customer’s needs
Maintains company issued vehicle, equipment and tools by keeping them in good working order, clean and up to date with suggested maintenance. Must meet DOT requirements, possess a CDL license to operate a field service vehicle and must be able to operate a forklift. A clean driving record and a valid driver’s license is required
Performs related duties as required
Qualification
Required
Knowledge, skills and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred, as provided through a vocational school with studies in engine service and/or electrical generator service
3-5 years of mechanical experience with generators and engines, preferably with Caterpillar, and/or in a position with a working knowledge of hydraulics, electrical, engine and component repairs
Excellent decision-making skills and good creative thinking and goal setting skills
Excellent problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and a basic understanding of warranty administration
An excellent knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence
The ability to operate a PC, especially a laptop, with an excellent understanding of industry specific programs
Strong influence and negotiation skills with good coaching and counseling skills
Strong project management skills with a good ability to manage change and conflict
Strong listening and verbal communication skills
Good customer service skills, basic prospecting skills and the ability to meet and/or exceed customer expectations
A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities
Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives
The ability to work over time and weekends
The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers
Preferred
A valid Class C CDL driver's license or higher is preferred, not required
Benefits
Positive and Inclusive Environment
Supportive Team
Access to Resources and Training
Competitive Compensation
Professional Development
Stability
Company
MacAllister Machinery Co., Inc.
MacAllister Machinery Co. Inc. is a Caterpillar dealership supply and repair a wide range of high quality new, used, and rebuilt equipment.
1001-5000 employees
H1B Sponsorship
MacAllister Machinery Co., Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Angela Knowlton
Chief Accounting Officer and Treasurer
Heather Boyer
Human Resources Business Partner
Company data provided by crunchbase