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Plymouth Rock Assurance · 2 days ago

Claims Customer Service - First Report Technician

Farmington, CT

Full-time

Onsite

New Grad, Entry Level

$42K/yr - $42K/yr

Plymouth Rock Assurance is a leading insurance company that specializes in personal and commercial auto and homeowner's insurance. They are seeking a Claims Customer Service Representative to serve as the initial point of contact for reporting parties following an auto loss, managing FNOL inquiries and creating new auto claims efficiently and accurately.

Auto InsuranceFinancial ServicesInsurance

Responsibilities

Actively listen to customers and engage with them positively, demonstrating empathy and understanding

Confirm initial coverage details and provide clear, concise information to customers

Accurately enter information into the FNOL system and set up claims for success

Communicate effectively and promote our added value services, highlighting how they benefit the customer

Transfer calls to appropriate claim representatives or supervisors when necessary, ensuring a seamless transition

Maintain a high level of professionalism and courtesy in all interactions

Able to provide administrative or clerical support within our claims systems

Qualification

Customer serviceComputer skillsWritten communicationVerbal communicationStress managementContinuous improvementTeamwork

Required

Associate or bachelor's Degree required

Proficient computer skills: a typing test will be requested

Excellent reading skills with the ability to follow a script but also think independently

Strong ability to work effectively in a team environment

Excellent written and verbal communication skills

Flexibility with working hours as an hourly employee

Demonstrated ability to handle stressful situations with patience and tact

Commitment to continuous improvement and learning in customer service practices

Preferred

Prior customer service experience is preferred but not required

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year.

Tuition Reimbursement.

Low cost and excellent coverage health insurance options (medical, dental, vision)

Robust health and wellness program and fitness reimbursements

Auto and home insurance discounts.

Matching gift opportunities.

Annual 401(k) Employer Contribution (up to 7.5% of your base salary).

Company sponsored social events.

Various Paid Family leave options including Paid Parental Leave.

Company

Plymouth Rock Assurance

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