Prairie State Gaming · 3 months ago
Service Technician - Alton
Alton, IL
Full-time
Onsite
New Grad, Entry Level
$20/hr - $21/hrPrairie State Gaming is a leading provider in the entertainment and gaming industry. The Service Technician is responsible for providing timely and friendly service while repairing VGT and Coin Operations equipment across their assigned route.
Gambling
Responsibilities
This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service
Understand and adhere to all company standards, policies, and procedures
Completes required training and development objectives within the assigned time frame
Projects a positive image of the company at all times
Ability to collaborate and work within a team-oriented environment
Ability to accurately prioritize, organize and complete multiple tasks
Handle Slot Machine malfunctions
Assist Route Service Manager
Verify customer payouts
Complete required paperwork in a timely manner
Inform Route Service Managers of Gaming machine problems
Provide outstanding team member and customer relations
Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate
Meet attendance guidelines of the job and adhere to regulatory, department and company policies
Keep work areas clean and free of safety hazards, debris, and litter
Perform all job duties in a safe and responsible manner
Qualification
Required
Must be at least 21 years of age
PC proficiency
Valid driver's license
Preferred
Experience within VGT industry is a plus
Previous customer service experience is a plus
Ability to work nights, weekends, and some holidays
Wiring, network, and troubleshooting experience is a plus
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Prairie State Gaming
Prairie State Gaming (PSG) was founded by gaming entrepreneur Rob Miller with financing from an affiliate of Och-Ziff Real Estate.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-07-31Acquired
Company data provided by crunchbase