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Quinn Company · 3 months ago

Senior Technician

Indio, CA

Full-time

Onsite

Senior Level, Lead/Staff

$43.98/hr - $56.14/hr

10+ years exp

Quinn Company is a collaborative business that focuses on maintaining and repairing advanced equipment. The Master Technician is responsible for performing repairs, mentoring other technicians, and ensuring positive customer interactions while upholding the company's values.

ManufacturingRentalRetailService Industry

Comp. & Benefits

Responsibilities

Perform repairs with limited or no departmental supervision with higher level of responsibility for repair

Exemplary performer by providing proactive leadership role for the entire service department

Mentor and train technicians within the service department

Assume ownership of difficult customer issues while maintaining integrity with Quinn Company and Caterpillar

Effectively interact with customers in a professional manner. Reassure customer of positive outcome with Caterpillar and Quinn company

Effective interaction with other departments such as sales and parts

Maintain positive behavior as a representative for Quinn Company and Caterpillar

Possess tooling required by the service department

Maintain good attendance and punctuality

Disassemble and assemble machines/components. Recondition/repair as required

Work overtime as required by workload and customer need

Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools

Perform diagnostics and organize appropriate repair procedures

Successfully complete appropriate training sessions as required

Demonstrate safe and proper application of hand, pneumatic and electric tools

Assist other technicians in repair tasks such as removal, installation and repair of components/machines

Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees

Follow directions as given; follow company policies and procedures

Retain acquired knowledge; build competencies and share skills with other technicians

Be responsible for personal development and training requirements for growth

Stay current with Cat product line. Utilize resources from Cat and Quinn Company

Demonstrate and promote Quinn Company core values of Relationships, Integrity, Teamwork, Respect, Quality and Service

Travel to other stores, customer sites, other dealer and Caterpillar facilities for work or training

Work alternate shifts as required by workload

Work in the field as required by manager or supervisor

Qualification

Caterpillar equipment repairDiagnostic tools proficiencyHeavy equipment experienceTechnical trainingCustomer interactionTeam collaborationMentoring skills