Cummins Inc. · 1 week ago
Field Service Diesel Technician
Lafayette, LA
Full-time
Hybrid
Entry, Mid Level
$26/hr - $39/hrCummins Inc. is seeking a talented Field Service Diesel Engine Technician to join their team specializing in engine repairs. The role involves completing repairs and rebuilds on engine products in the field while ensuring excellent customer relations and adherence to safety policies.
Automotive
Responsibilities
Complete repairs and rebuilds on engine products in the field
Develop productive customer relations and ensures prompt and efficient attention to customer needs
Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools
Assist with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens
Complete training in line with skill and business requirements
Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
Engages customers in a courteous and professional manner
Anticipates and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
Identifies additional service opportunities with customer
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer focus - Building strong customer relationships and delivering customer-centric solutions
Develops talent - Developing people to meet both their career goals and the organization’s goals
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner
Values differences - Recognizing the value that different perspectives and cultures bring to an organization
Qualification
Required
Apprentice Trained Engine Technician
Vocational diploma from relevant technical institution
Locally valid driving permit
Basic level field service work experience
Intermediate level knowledge of and/or experience with engine products
Customer service experience
A CDL may be required to obtain upon hire
Federal law requires a CDL holder to be 21 years of age or older
A current valid license is required for this role
Must be 18 years old with 2 years driving experience
This role requires a 5 year motor vehicle report, free from major violations
Benefits
$5000 Sign on Bonus!
Relocation Package
Company
Cummins Inc.
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams.
Founded in 1919
10001+ employees
H1B Sponsorship
Cummins Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (856)
2024 (804)
2023 (709)
2022 (923)
2021 (812)
2020 (707)
Funding
Current Stage
Late StageLeadership Team
M
Matt Rogers
Executive Director - International Tax
Recent News
Research and Markets
2025-04-11
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