Apply on Employer Site

iT1 · 3 hours ago

Service Desk Technician II

Tempe, AZ

Full-time

Onsite

Mid Level

3+ years exp

iT1 is a leading national technology solution provider headquartered in Tempe, AZ, and they are seeking a motivated Service Desk Technician II to join their Service Desk team. The role involves providing professional Service Desk Support, troubleshooting various technical issues, and ensuring client success through effective communication and support.

Cloud SecurityInformation Technology

Growth Opportunities

Responsibilities

Provides support via phone, e-mail and chat to employees of corporate clients

Assists users in troubleshooting Outlook

Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)

Provides support for mobile devices including configuration and email sync

Handles 50-60 issues per day efficiently and appropriately

Maintains regular and punctual attendance

Utilizes Active Directory database to reset network passwords

Assists users in adding and changing network printers

Provides technical support for VPN connectivity issues

Controls user's computers utilizing remote access tools

Troubleshoots remote access connectivity problems

Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors

Supports and conducts self in a manner consistent with client service expectations

Qualification

Windows 7Windows 10Windows 11Office 365 SupportIT troubleshootingConnectWiseMicrosoft OfficeEffective troubleshootingClient interaction skillsDocumentation skillsOrganizational skillsCommunication skills