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Aventiv Technologies · 22 hours ago

Field Service Technician II

Fort Stockton, TX

Full-time

Hybrid

Mid Level

$24.89/hr - $28.37/hr

3+ years exp

Aventiv Technologies is a company focused on providing telecommunication solutions. They are seeking a Field Service Technician II who will be responsible for maintaining and repairing telecommunication equipment, providing support to tablet customers, and ensuring proper inventory management while traveling to various locations.

Information TechnologyMedia and EntertainmentSoftware

Responsibilities

Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities

Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility

Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences

Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information

Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution

Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services

Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required

Maintains inventory of equipment and tools

Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)

Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment

Qualification

Telecommunications hardwareNetworking hardware/softwareTelephony experienceWindows OSCisco IOSVOIPMicrosoft CertificationsSelf-startingMulti-taskingCommunication skills

Required

High school diploma or GED

3 years of installation repair and maintenance of telecom and networking devices

Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology

Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems

Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards

Demonstrate the proficient understanding of the customers' service needs and work to improve the operation of their facility with regard to all of Securus products such as: Inmate Calling System, Video Visitation, Kiosk and/or Tablets

Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment)

Ability to work all tasks to completion with a high sense of urgency and the highest work quality

Negotiates alternatives means of resolving issues and escalates issues when necessary

Responds to requests from management and customers via phone, e-mail and/or with reporting

Adheres to Field Service Standards and all Company policies

Self-starting, able to self-train on telephony-based product line

Excellent ability at multi-tasking, setting priorities and tracking issues concurrently

Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management