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Southeast Restoration · 2 months ago

Lead Mitigation Technician

Lawrenceville, GA

Full-time

Onsite

Mid, Senior Level

1+ years exp

Southeast Restoration Group (SRG) is a faith-based company looking for a Lead Mitigation Technician. In this role, you will lead water, fire, and mold mitigation services while ensuring technical excellence and customer care during emergencies.

Real Estate

Responsibilities

Lead the response to water, fire, and mold-related emergencies at both residential and commercial properties

Execute scopes of work in alignment with IICRC standards using specialty tools and techniques

Oversee and guide technicians during mitigation jobs, ensuring safety protocols, task delegation, and job completeness are maintained throughout the project lifecycle

Utilize job management and documentation software to accurately log notes, upload job photos, label work orders, and invoice for job-related purchases

Ensure all internal and external documentation is timely, complete, and accurate

Serve as the on-site point of contact for customers

Set clear expectations, explain the mitigation process, and provide assurance during times of crisis

Recognize when coverage confirmation is needed before executing scopes of work and collaborate with internal resources or project managers to ensure compliance

Be willing and able to participate in an after-hours on-call rotation for emergency services (Water, Fire, Board Up, etc.)