Boar's Head Brand · 2 months ago
2nd Shift System Support Technician
Holland, MI
Full-time
Onsite
Entry Level
1+ years expBoar's Head Brand is seeking a 2nd Shift System Support Technician to provide technical support for computer hardware and software systems. The role involves installing, configuring, and troubleshooting IT equipment while ensuring compliance with performance metrics and providing training to users.
Food Production
Responsibilities
Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users
Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s and Performance Metrics
Installs, configures, troubleshoots, and upgrades computer related production equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, HMI’s, etc
Tier 1 support and administration of telephony and voicemail systems. Installs and maintains physical equipment, user assignment of extensions, backbone cabling, phone lines, and fax devices. Acts as liaison between equipment vendors and the company
Provides support in the administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the BTS Systems Support Supervisor, BTS Systems Support Manager, and/or Network & Security Team
Implements, Maintains, & Supports any current or future electronic and technical systems, end user computing, or process execution systems, as required
Installs, configures, monitor’s, troubleshoots, and maintains stand-alone/network printers, mobile printers, label printers and/or Multi-Function Devices
Creates, Updates, and maintains Standard Operating Procedures, How to Documents and Work Instructions at the direction and/or request of the BTS Systems Support Supervisor, BTS Systems Support Manager. Reviews documentation for accuracy and integration into Knowledge Management System
Installs or assists in installation of hardware and peripheral components, such as HMI’s/MMI’s, mobile devices, monitors, keyboards, printers, and other similar or related equipment
Installs/Configures specified software packages, such as operating systems, standard applications that would include but not limited to Microsoft Office Applications Suite, Windows current or future operating systems, proprietary ERP applications, custom applications, etc
Instructs & Trains users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation. Provides additional and continued training as need in support of integrated hardware & software systems
Performs infrastructure troubleshooting to isolate and diagnose common network or communication related problems
Upgrades infrastructure hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team
Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks
Monitor functioning of manufacturing, distribution IT equipment to ensure systems operate in conformance with specifications
Perform Preventive Maintenance on computers, HMI’s, labeling & printing devices, peripherals, etc
Support IT Technical Teams & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc
Administration of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis
Additional responsibilities as directed by the IT Systems Support Supervisor, BTS Systems Support Manager or Director, IT Systems Support, Service Support, Plant Automation
Qualification
Required
H.S. diploma, Technical. Electronic/Computer Training or Certifications, Two (2) years of college a plus
One (1) to three (3) years of experience in a technical supported manufacturing or distribution environment a plus
Related Help Desk, Desktop, & Network Troubleshooting experience a plus
Ability to work various hours, including 2nd/3rd shift & weekends
Ability to work in confined areas, ceilings, and attic spaces to support infrastructure hardware or backbone cabling
Ability to lift up to 50 lbs. in order to move and/or install necessary equipment
Ability to work in refrigerated (34-38 degree) environment for prolonged periods
Ability to work in high temperature areas (attic space) for prolonged periods
Willing to travel if necessary for training & on-site systems support
Preferred
A+ Certification a Plus
ITIL Certification a Plus
Company
Boar's Head Brand
Since Boar's Head was founded in 1905, much has changed.
1001-5000 employees
H1B Sponsorship
Boar's Head Brand has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (6)
2023 (8)
2022 (10)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Andrew Castor
Chief Security Officer
Cynthia Lopeman
Human Resources Business Partner
Company data provided by crunchbase