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Hannaford Supermarkets · 2 weeks ago

PT Pharmacy Technician II Certified

Rochester, NH

Full-time

Onsite

Mid Level

$19.80/hr - $27/hr

Hannaford Supermarkets is a long-standing local market that emphasizes sustainability and local produce. They are seeking a PT Pharmacy Technician II Certified to assist pharmacists in preparing prescriptions, maintaining inventory, and providing excellent customer service.

Retail

Responsibilities

Greet all customers and provide them with prompt and courteous service and assistance

Help pharmacists prepare prescriptions by counting or pouring medications, labeling containers, and pricing prescriptions

Ensure customers receive all their prescriptions

File written prescription forms after prescriptions are dispensed

Prepare and complete manual insurance claim forms if needed

Maintain organized filing system for invoices, manual insurance claims, daily reports, etc.. in accordance with Standard Practice Manual and state law

Maintain confidentiality of customer and company information

Help customers find over the counter items

Maintain a broad understanding of HBC MPP scheduling system and assist in ensuring the data entered is accurate to maintain productivity

Coordinate scheduling of technicians -including assigned positions and fixed activities

Adhere to state specific and pertinent federal laws and regulations

Maintain proper inventory levels: ordering of supplies, return to stocks, transfers, and special requirements for controlled substances (includes diabetic case)

Perform Cardinal returns regularly

Process pharmacy outdates and credits including keeping inventory free from outdated product

Maintain knowledge of physical inventory procedures and assist in the physical inventory process including analyzing the condensed variance report and reports from Control D

Review and understand ACIS reports

Assist in third party audits as needed

Share in responsibility for department maintenance and cleanliness in accordance with fixed activities

Restock pharmacy department supplies (e.g. bottles, bags, labels, staples, etc.) as needed

Observe and adhere to all company policies and the Pharmacy Standard Practice Manual

Maintain a neat, well-groomed personal appearance at all times and comply with company personal appearance policy

Adhere to company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free of debris and safety hazards

Treat all co-workers with fairness, dignity and respect

Maintain the quality of department's appearance and presentation

Foster a positive and enthusiastic environment to retain associates and customers

Perform all other duties as assigned

Qualification

PTCB certificationState licenseCustomer serviceData entryMathematical skillsTime managementInterpersonal skillsProblem solvingAttention to detailTeamworkIntegrityConfidentiality

Required

High school graduate or equivalent

Successful completion of criminal background check and drug testing as required

Maintain current PTCB certification and state license as required

Excellent communication and customer service skills

Strong data entry and basic mathematic skills

Effective time management skills and sense of urgency

Effective interpersonal skills and ability to work in a team environment

Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job

Excellent problem solving skills and attention to detail

Ability to multi-task in a stressful environment

Must be able to work with minimal supervision to prioritize multiple minor projects while maintaining customer focus

High levels of integrity, professionalism and confidentiality

Desire and ability to learn all aspects of pharmacy operations including involvement with management, MPP, scheduling, and other delegated duties

Open schedule availability, including nights, weekends and holidays

Desire and ability to train other department associates in all areas pertaining to department operation

Pass an evaluation of EPS competency and 'unsupervised' qualifications

Stand 100% of the time with occasional walking short distances

Use computer screen/keyboard/mouse/biometric scanner 100% of the time

Use hands to frequently/continuously handle a variety of sizes of containers then manipulate individual pills/capsules and the equipment used to count them

Clerical accuracy and mathematical skills and ability to use cash register

Ability to use staplers, calculators, communication and computer systems frequently

Frequent/continuous reaching, grasping, lifting, and carrying up to 20 lb. below the waist level and at or above shoulder level

Bend at the knees and waist repetitively up to 30% of the work day

Have sufficient visual acuity and audio capability to process prescriptions and service customers

Preferred

Support and work with all pharmacy staff to achieve outstanding pharmaceutical care and business outcomes

Actively assist the pharmacist, under their direct supervision, with the filling of new, refill and transfer prescriptions in accordance with current laws, ethical standards and company policies

Maintain the confidentiality of customer and company information

Thoroughly understand and operate the pharmacy register, computer software and telephony system

Maintain an atmosphere of enthusiastic customer focus both in person and on telephone

Assist in maintenance of third party prescription information and resolution of rejected claims

Initiate prescription renewal requests to prescriber via telephone call or fax where applicable by law

Understand the pharmacy inventory control procedures and inventory management including special requirements for controlled substances

Receive and obtain information needed on written prescriptions or telephone refill requests from customers

Perform all register functions and bag customer purchases in accordance with established store procedures, including verifying customer's name, address and expected quantity of prescriptions at time of pickup

Relay specific communications to customer from technician or pharmacist processing prescription

Maintain solid communication within the department

Must be able to meet physical requirements of the position, with or without reasonable accommodations

Serve as in-store trainer

Serve as role model for customer service and company standard practices

Company

Hannaford Supermarkets

Glassdoor3.8

Hannaford Supermarkets is a leading regional grocer operating in stores across Maine, Massachusetts, New Hampshire, New York and Vermont, most with full-service pharmacies.

Founded in 1883