Equinix · 1 day ago
Customer Support Data Center Technician - Cohort Hiring Q1' 2026 – Military Talent Programs
Chicago, IL
Full-time
Onsite
Entry Level
$53K/yr - $79K/yr
2+ years expEquinix is the world’s digital infrastructure company, focused on enabling innovations that enrich our work and life. They are seeking a Customer Support Data Center Technician to assist transitioning military service members in gaining hands-on experience in data center operations, supporting tasks related to customer installations, infrastructure maintenance, and service delivery.
Cloud Data ServicesData CenterInformation TechnologyInfrastructureInternetSoftware
Responsibilities
Manage and resolve customer support requests and service tickets
Accurately track tasks using the ticketing system
Troubleshoot network and equipment issues; escalate when necessary
Collaborate with cross-functional teams to resolve technical challenges
Perform “rack and stack” installations of customer equipment
Follow detailed installation plans and wiring diagrams
Install structured cabling (fiber and copper), cable trays, cages, and cabinets
Identify and report infrastructure capacity or cabling concerns
Conduct layer 1–3 connectivity tests (e.g., network cables, fiber optics)
Perform quality checks on own and team installations
Maintain detailed documentation of all work performed
Provide professional, helpful on-site customer support
Communicate clear timelines and progress updates
Escort customers and vendors for access and safety compliance
Contribute to team projects and installations
Coordinate with vendors and internal teams to ensure timely execution
Support dispatching, inventory checks, and alarm escalations as needed
Deepen technical expertise in data center infrastructure and operations
Gain experience in structured cabling, network testing, and troubleshooting
Enhance customer service and communication skills in a technical environment
Understand project coordination and cross-functional collaboration
Qualification
Required
Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation
Technical or Non-Technical MOS, NEC, or AFSC
High school diploma or equivalent
2–4 years of experience in technical support, IT, telecom, or data center operations
Ability to read wiring schematics and installation plans
Strong attention to detail and documentation skills
Comfortable working in a physical, hands-on environment
Preferred
Experience with fiber and coaxial terminations
Benefits
Employee Assistance Program
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Company
Equinix
Equinix is an internet company that provides data center services for companies, businesses, and organizations.
10001+ employees
H1B Sponsorship
Equinix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (157)
2023 (117)
2022 (121)
2021 (179)
2020 (122)
Funding
Current Stage
Public CompanyTotal Funding
$4.27BKey Investors
Elliott Management Corp.Crosslink Capital
2025-11-19Post Ipo Debt· $499.92M
2025-07-22Post Ipo Equity
2025-03-17Post Ipo Debt· $374.96M
Leadership Team
Adaire Fox-Martin
CEO
Keith Taylor
Chief Financial Officer
Recent News
2025-12-24
Computer Weekly
2025-12-24
Company data provided by crunchbase