AMT Group Inc · 3 months ago
Service Call Center Technician
Creedmoor, NC, US
Full-time
Onsite
Entry Level
1+ years expAMT Group Inc is a company that provides medical services and support. They are seeking a Service Call Center Technician who will act as a point of contact for technical issues related to customer-owned equipment, resolving issues via telephone, email, and fax.
ManufacturingMedical DevicePharmaceutical
Responsibilities
Receives and resolves external customer generated telephonic, e-mail, and fax issues/complaints related to external (customer-owned) equipment. For CS Medical and parent companies
Creates Service documents, coordinates the inter-departmental use-of, and files accordingly in the Service Department’s central repository
Assists in the attainment of a high level of customer feedback, complies with quality standards, and executes Service plans
Complete all duties and task while maintaining compliance to the CS Medical Quality System
Qualification
Required
Associate Degree in a technical discipline or equivalent work experience
One to three years related experience in a medical device environment or equivalent
Strong verbal, interpersonal, and oral communication skills with effective writing and graphical skills
High level of computer proficiency including MS Office Suite, Word, Excel and ERP business systems applications
High level of customer service and satisfaction skills
Attention to detail a must
Preferred
Bachelor's Degree in related field or equivalent
Benefits
401K plan
Paid Time Off
Health insurance
Life insurance
Company
AMT Group Inc
AMT Group, Inc. is a management company that oversees general operation practices of four entities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Leath, MBA
Chief Executive Officer
Recent News
2025-07-25
2025-06-25
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