This job has closed.

Dick Huvaere’s Richmond Chrysler Dodge Jeep Ram · 3 months ago

Automotive Quality Control Technician - Dealership

Richmond, MI

Full-time

Onsite

Entry, Mid Level

Dick Huvaere's Richmond Chrysler Dodge Jeep RAM is always looking for bright, energetic individuals with a drive and passion for customer service. The Quality Control Technician is responsible for ensuring the highest quality of repair work in the service department by performing comprehensive final inspections and road tests, verifying that all repairs have been completed properly and customer concerns have been addressed thoroughly.

AutomotiveCustomer ServiceRetail

Responsibilities

Perform final inspections: Visually and mechanically inspect vehicles after service completion to ensure all work listed on the repair order has been performed correctly and completely

Conduct comprehensive road tests: Drive vehicles under various conditions (city, highway, stop-and-go traffic) to evaluate vehicle performance, handling, and the effectiveness of completed repairs

Document findings on repair orders: Record all inspection and road test results clearly and accurately on the repair order, including confirmation that all customer concerns have been resolved

Collaborate with technicians: Return vehicles to the appropriate technician with detailed notes if further adjustments or corrections are needed

Maintain quality standards: Adhere to all dealership and manufacturer quality control standards and procedures

Assist with intermittent concerns: Perform multiple or extended road tests to assist service technicians in diagnosing customer concerns that are not easily reproducible

Road test with customers: Ride along with customers to experience and verify their concerns, helping to accurately pinpoint the specific issue and ensure customer satisfaction

Provide detailed feedback: Communicate specific findings from diagnostic road tests to the service technician, including driving conditions, speeds, and other variables that trigger the intermittent issue

At all times will be required to adhere to all company policies, procedures and safety codes