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DeKalb County Government · 5 months ago

Enterprise Technician

3630 Camp Cir., Decatur, GA, 30032, US

Full-time

Onsite

Entry, Mid Level

$48K/yr - $78K/yr

2+ years exp

DeKalb County Government is seeking an Enterprise Technician to install, configure, integrate, and maintain computers, software, and Local Area Networks. The role involves providing hardware and software support, performing diagnostics, and maintaining documentation while also supporting technology functions and training users.

Government

Responsibilities

Provides computer hardware and software support on LAN- or Cloud-based systems; receives and responds to requests for service; troubleshoots problems; performs diagnostics and root cause analysis on multiple platforms; identifies problems and issues; resolves problems and issues; executes patches and fixes; makes recommendations regarding procedures and controls for problem prevention; develops checklists for typical problems for service-desk knowledge and tracking database; escalates problems to upper level support personnel when necessary; and maintains all related documentation

Installs and maintains desktops, laptops and peripherals; updates client and console machines, applications and license agreements; repairs/replaces desktops, laptops and peripherals as needed; repairs or replaces equipment and parts; deploys new operating systems; ensures availability and proper operation of products for installation; schedules and coordinates installations; converts old system data to new system; tests installed products per department standards; completes installations and conversions; and receives and images desktops, laptops, tablets, etc

Performs analysis and research regarding applications and new technologies; interprets specifications; designs modifications of low to average complexity; tests and evaluates new server, desktop, mobile device and enterprise messaging solutions; implements prototypes; and assists in integration of desktop, laptops, mobile and other endpoint devices with enterprise-systems

Performs related technology support functions; trains peers, agency-based IT technical staff, and end users; consults with end users and technical staff across technology disciplines to define requirements and validate conformance to acceptance criteria; and supports emergency operations activations

Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession; reviews professional publications, technical manuals, and websites to increase knowledge of network operations; and attends conferences, workshops, and training sessions as appropriate

Qualification

Technical SupportLAN ManagementCloud SystemsComputer Hardware SupportSoftware InstallationTraining SkillsResearch SkillsProblem SolvingDocumentation Skills