LeachGarner · 5 months ago
Helpdesk Technician
Attleboro, MA, US
Full-time
Hybrid
Senior Level
$65K/yr - $75K/yr
5+ years expLeachGarner is a leader in precious metals processing, seeking a skilled Helpdesk Technician to support their manufacturing and office teams. The role involves providing IT support, troubleshooting hardware and software issues, and ensuring smooth operation of systems both onsite and remotely.
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Responsibilities
Providing IT related support in person, over the phone, or via remote access to employees
Installing, upgrading and repairing hardware and software
Diagnosing issues with computer software, peripherals, and hardware
Providing answers to users by identifying problems, researching answers, and guiding employees through corrective steps
Running software diagnostic tools and physically inspecting hardware systems
Guiding employees through basic problem-solving processes
Following up with employees to ensure complete resolution of issues
Managing helpdesk tickets and maintaining service level standards
Providing basic computer training to employees
Supporting VoIP system and factory wireless devices
Troubleshooting and fixing network wiring and connectivity issues
Assisting with additional IT-related tasks to support company goals
Qualification
Required
Bachelor's degree in computer science, IT, or equivalent experience
5+ years of experience in Help Desk or IT Support roles
Strong hands-on experience with Windows desktop/workstation operating systems (installation, configuration, reimaging, troubleshooting)
Proven ability supporting cloud-based IT services, including Microsoft 365 (O365) – user provisioning, mailbox configuration, Teams support, SharePoint access management
Endpoint Detection and Response (EDR) platforms – deployment, monitoring, and first-level incident handling
Proficient in managing and resolving support tickets using help desk software and remote access tools
Deep understanding of network fundamentals – including basic troubleshooting of network connectivity, VoIP, and wireless devices
Excellent diagnostic, analytical, and problem-solving skills
High-level written and verbal communication skills
Customer-focused mindset with the ability to handle stressful situations calmly
Eagerness to learn and adapt to new technologies quickly
Preferred
Microsoft 365 Administration – including Teams, OneDrive, Exchange Online, and SharePoint
Endpoint Protection Expertise – experience with EDR/XDR platforms such as Microsoft Defender for Endpoint, SentinelOne, or CrowdStrike Falcon
Azure Active Directory (AAD) – familiarity with user management and Conditional Access policies
VoIP Systems Support – hands-on experience troubleshooting and maintaining voice systems
Network Infrastructure Knowledge – basic understanding of cabling, switches, and connectivity
Mobile Device Management (MDM) – preferably using Microsoft Intune
Manufacturing & Logistics IT Experience – supporting wireless devices and systems in warehouse or production environments
Benefits
80 hours of paid holiday time per year
80 hours paid vacation to start
Paid personal days
40 hours paid sick leave accrued per year
Paid Parental Leave
401(k) Plan with a company match
Medical, dental, vision and prescription drug coverage insurance
Flexible Spending Account
Company paid life insurance
Company paid long-term disability plans
Corporate discount program
Annual Incentive Bonus Program
Company
LeachGarner
LeachGarner is a luxury goods company offering metals and jewelry.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Google Patent
2025-02-17
Company data provided by crunchbase