Worldwide Equipment, Inc. · 2 months ago
HEAVY DUTY TRUCK MOBILE SERVICE TECHNICIAN/MECHANIC
Knoxville, TN, US
Full-time
Onsite
New Grad, Entry Level
$24/hr - $38/hrWorldwide Equipment, Inc. is seeking a Mobile Service Technician to perform repairs and maintenance on heavy and medium duty vehicles in various locations. The role involves providing exceptional customer service, diagnosing vehicle issues, and performing mechanical repairs while managing parts inventory and paperwork.
Travel
Responsibilities
Functions as an on call roadside technician, performing repairs where it sits
Responds to calls 7/24 unless flagged as 'unavailable' by the Service Manager
Foster a positive customer experience by listening to the customers need and develop an understanding of the overall complaint
Diagnose the problem via OE software and other means
Effectively communicate the issue to the customer in a professional and timely manner
Perform mechanical repair of vehicle components whether it’s a medium or heavy-duty truck
Validate repair to ensure customer problem is resolved
Tag, wash, and box warranty parts and turn them into the appropriate dealer location
Manage a parts inventory on the service truck and keep the vehicle properly stocked
Effectively administer paperwork as required and in a professional and timely manner. May collect payments at the time services are provided
Maintain all aspects of equipment according to company standards to include basic maintenance, fuel/oil, cleaning and ensuring required inspections are performed and documented appropriately
Participate in service training objectives and utilize that training in the course of daily work
Perform additional duties and repairs as assigned
Qualification
Required
High school diploma or general education degree (GED)
Must pass MVR Check
Must have or be able to acquire a Minimum class B CDL endorsement
Must pass pre-employment drug screen and background check
Must be able to have flexible schedule including working scheduled night and weekends. Schedule is based off customer workload
Owns all the hand tooling needed to perform repairs on heavy and medium duty trucks
Preferred
A college degree or a certificate/degree from a trade school is preferred, but not required
Previous dealership experience is preferred but not required
Industry certifications are preferred
Company
Worldwide Equipment, Inc.
Worldwide Equipment operates in 7 states, with 22 full-service dealerships, 5 parts stores, 16 leasing locations, a full-service detail shop, and a fabrication facility.
Founded in 1967
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Blevins
President - COO
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