NEOGOV · 4 months ago
911 Emergency Communications Technician (Call Taker)
Durham, NC
Full-time
Onsite
New Grad, Entry Level
$47K/yr - $73K/yr
0+ years expNEOGOV is part of the City of Durham, committed to providing efficient emergency communication services. The 911 Emergency Communications Technician will serve as the first point of contact for emergency calls, providing assistance and routing calls to the appropriate emergency services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answer and process emergency and administrative phone calls
Follows scripted protocol questions, enters appropriate information for emergency responders and provides pre-arrival instructions. (Will connect with bilingual interpreter if necessary.)
Simultaneously read scripted protocol questions while clearly and concisely typing the information received
Routes calls by categorizing incoming calls and directing them to the appropriate division
Creates service requests by analyzing incoming calls; creates requests; forwards requests; and follows up with other city departments on open requests
Qualification
Required
High School/GED
Six months experience in a fast paced customer service environment
Certification in International Academy of Emergency Dispatch Police, Fire and EMS call taking protocols is required within 6 months of hire
CPR Healthcare Provider Certification within 6 months of hire
Pass Psychological Exam prior to hire
Requires learning one dispatch discipline (Fire/EMS or Police) within 18 months of employment
This position is critical to emergency operations and will report to work in spite of or because of an emergency or disaster event
No Class B (or higher) misdemeanor conviction in the last ten (10) years
No Felony Conviction
Preferred
Call Center experience
Bilingual (English/Spanish)
Benefits
12-13 paid holidays per year
13 standard work days of vacation per year
13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 13.6% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase