Mitsubishi Electric Power Products, Inc. · 3 months ago
Field Service Technician II - Phoenix, AZ
United States
Full-time
Remote
Mid Level
4+ years expMitsubishi Electric Power Products, Inc. is a U.S. affiliate of Mitsubishi Electric, dedicated to providing reliable, innovative power solutions. They are seeking a Field Service Technician II to perform service support activities for Uninterruptible Power Supplies (UPS), including troubleshooting, repairs, and technical service to ensure customer satisfaction.
Consumer ElectronicsElectrical DistributionElectronicsManufacturing
Responsibilities
Perform start-up services, preventative and remedial maintenance, field modifications, and testing of power quality products
Provide technical support to internal and external customers, including third-party service organizations and end users
Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status
Schedule and provide on-call emergency technical support and field service
Partner with other MEPPI departments to identify solutions that improve performance and protection
Attend daily project meetings and contribute to team problem-solving
Identify, evaluate, and repair routine product failures; escalate non-routine issues to leadership as needed
Recommend service product offerings, such as battery upgrades, to support customers’ long-term maintenance goals
Resolve malfunctions to a board level in UPS systems with minimal guidance
Maintain service records and produce detailed documentation on the analysis, repair, and inspection of UPS and energy storage equipment
Guide less experienced technicians on troubleshooting and system failures
Submit accurate expense reports in accordance with company policies
Qualification
Required
Associate degree in Electrical, Electronics, or related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience
Intermediate knowledge of UPS products, services, and peripherals, including electrical equipment commonly used in data centers
Advanced knowledge and proficiency with mechanical and electronic test equipment, including operation, data collection, and reporting
Advanced analytical and problem-solving abilities to diagnose and resolve complex issues
OSHA-10 Construction and NFPA-70E certification
Advanced interpersonal, communication, and presentation skills to effectively collaborate with customers, employees, and suppliers
Ability to read and interpret detailed equipment schematics and facility one-line drawings; basic knowledge of communication and networking protocols
Advanced computer skills with emphasis on Microsoft Office products and MRP/ERP systems
Benefits
Comprehensive Health Coverage: MEPPI covers 90% of the cost for medical, dental, and vision plans.
Retirement Security: 401(k) plan with company match up to 4%.
Generous Paid Time Off: Vacation eligibility after 90 days, plus 12 paid holidays annually.
Career Development: Training programs and educational assistance to help you advance your career.
Exclusive Employee Perks: Profit sharing and employee discounts on MEPPI products and services.
Company
Mitsubishi Electric Power Products, Inc.
Mitsubishi Electric Power Products, Inc. is an Electronic Manufacturing firm that manufactures electric power & electronic technologies.
1001-5000 employees
H1B Sponsorship
Mitsubishi Electric Power Products, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (16)
2023 (15)
2022 (14)
2021 (7)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Tricia Breeger
President & CEO, Mitsubishi Electric Power Products, Inc. (MEPPI)
B
Brian Heery
Chairman
Recent News
Seattle TechFlash
2025-04-12
2025-03-21
Pittsburgh Business Times
2025-03-20
Company data provided by crunchbase