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TerraFirma · 5 months ago

Service Technician (Future openings)

Lakewood, Washington

Full-time

Onsite

Entry Level

$25/hr - $25/hr

1+ years exp

TerraFirma is a family-oriented company seeking a Service Technician to meet with customers for scheduled appointments to maintain and upgrade systems. The role involves recommending solutions, ensuring quality assurance, and engaging in training and development activities.

Construction

Responsibilities

Examine work completed by our company and determine if there is a potential problem to be remedied

Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home

Maintain ongoing communication with customers until all concerns are resolved

Promptly completes all paperwork and follow-up communications required for the appointment

Meets or exceeds projected monthly performance goals, Average Dollar Per Stop (ADS)

Ensure adherence to job specifications, quality standards, and safety guidelines during every product installation, maintaining the highest level of attention to detail

Reports any product or installation-related issues promptly to the General Manager

Attend weekly service meetings

Engage in ride-alongs with the Sales Manager and peers, gaining valuable insights and best practices to improve performance and enhance customer interactions

Consistently practice and adhere to the appointment process

Qualification

Construction trades experienceSales experienceCustomer service experienceEffective communicationAttention to detail

Required

High school diploma or GED

1+ years of experience in construction trades, sales, customer service OR a combination of education and hands-on experience demonstrating a proven track record in these areas

A valid driver's license (or CDL) with a safe driving record

Ability to detect and interpret information from written materials or digital devices (such as computers or tablets)

Ability to communicate effectively in person or over the phone

Ability to lift or move objects up to 100 lbs. occasionally, up to 50 lbs. frequently, and up to 20 lbs. constantly

Ability to remain standing or upright for extended periods, up to 100% of the time, during tasks and interactions

Ability to work from the floor level or within confined spaces such as crawl spaces

Ability to work occasional emergency hours