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Convergint · 3 months ago

Banking Service Technician - Roanoke, VA

United States

Full-time

Remote

Entry, Mid Level

$24.62/hr - $35.67/hr

2+ years exp

Convergint is looking for a full-time, enthusiastic Banking Service Technician to join their team. In this role, you will troubleshoot, repair, and perform preventive maintenance on various banking security equipment, ensuring high-quality service to customers.

BiometricsHealth CarePhysical SecurityPublic SafetySecurity

Responsibilities

Troubleshoots, repairs, and performs preventive maintenance on banking security equipment including security camera, access control, and alarm systems, banking drive-up equipment, vaults, safe deposit boxes, ATMs and more

Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects

Handles moderately complex installations for remote units such as alert systems. Installs new units with final connections, testing, and training

Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis

Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines

Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturer's specifications

Estimates cost, time, and materials for replacement equipment

Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties

Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures

Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service

Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company

Keeps up-to-date and informed on all company policies

Presents a professional image of Convergint at all times in appearance and behavior

Performs other duties and responsibilities as requested or required

Qualification

Drive-up systemsLocking systemsElectronic systemsDigital Video RecordersNetwork Video RecordersMechanical systemsCustomer focusCommunicationAdaptability