Jeep Chrysler Dodge of Ontario · 3 months ago
Business Development Center (BDC) Representative
Ontario, CA
Full-time
Onsite
Entry Level
1+ years expJeep Chrysler Dodge of Ontario is seeking a Business Development Center (BDC) Representative who will manage incoming sales inquiries and provide administrative support for the Sales departments. The role involves coordinating customer interactions, maintaining records, and ensuring customer satisfaction.
AutomotiveCustomer ServiceRetail
Responsibilities
Follow up with prospective customers in response to their email on our website
Coordinates questions and issues with the appropriate department personnel
Support on-line customers by setting appointments
Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
Receive all inbound service calls and coordinate schedules of service advisors and service appointments
Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction
Continually learn about product updates, features, accessories, inventory and their benefits to the customer
Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers
Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals
Provide service or sales management information by completion reports
Attend Training Sessions and Meetings as required
Follow all company policies and procedures
Performs other duties as assigned
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors
Provide administrative assistance as needed
Qualification
Required
Some post-secondary education or training
Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
Working knowledge of automotive sales/service
Pleasant and courteous personality
Strong administrative and organizational skills
Strong phone and computer skills
Excellent communication and interpersonal skills
Excellent telephone, writing and typing skills
Strong computer and internet skills, including Microsoft Office suite
Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude
Must have drive, passion and confidence to be successful
A desire and ability to work in a performance and process driven environment
Excellent customer satisfaction skills
Strong organizational and time management
Professional appearance and work ethic
Self-starter and self-motivator
Preferred
1+ years' experience required (sales experience preferred)
3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
Automotive experience a PLUS!
Internet Sales experience a PLUS!
Bilingual a PLUS!
Benefits
Health
Dental
Vision
Life
401K
Health & Wellness Program
Company paid vacation
Holidays
Company
Jeep Chrysler Dodge of Ontario
At Jeep Chrysler Dodge Ram FIAT of Ontario, we have a strong and committed sales staff with many years of experience satisfying our customers’ needs.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase