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By Light Professional IT Services · 3 months ago

Network VoIP Technician

US-NJ-Wharton

Full-time

Onsite

Mid Level

3+ years exp

By Light Professional IT Services LLC supports defense, civilian, and commercial IT customers worldwide. The Network VoIP Technician is responsible for providing support for classified and unclassified communication systems, including VoIP services, network maintenance, and customer service.

GovernmentInformation ServicesInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Apply technical standards and security policy, Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) or security controls for all VoIP/VoSIP) systems or legacy telephone systems to include identifying and remediating security vulnerabilities

Provide cable infrastructure, premise equipment, telephone service, (except customer required calling features and modernization programs). Includes touch labor support

Provide voice service (analog, digital, IP) on government property to connect to any location worldwide

Operate and maintain VoSIP telephone and Unified Capabilities (UC) service

Configure and maintain digital, VoIP end user telephone device

Provide telephone moves, adds, and changes for MCA/SRM/Projects other than construction

Provide local touch labor (troubleshooting, repairing, changing cable pairs, etc.)

Provide moves, adds, and changes to user accounts for DISA Enterprise Voice over IP (EVolP) customers and Enterprise Classified Voice over IP (ECVolP) customers

Operate, maintain digital, VoSIP telephone and UC service

Resolve Service Requests and User Incidents through remote administration actions (troubleshooting, repairing) that do not require touch labor

Operate and maintain the VoIP Local Session Controller for the installation infrastructure

Configure and install digital, VoSIP telephone and UC service

Provide Central Office (CO) switch features e.g., call forwarding, call transfer (3-way conference), ring again, last number redial, call pickup, speed calling, caller ID, and others if the phone supports

Provide access to service for the transmission of official government business to include on post, local commercial and DSN

Support after duty hour emergency maintenance requirements that include the restoral and/or other actions that cannot wait until normal duty hours

Perform other duties as required

Qualification

VoIP/VoSIP serviceUnified Capabilities (UC)Network MaintenanceCybersecurityCisco Certified SpecialistTroubleshootingCable infrastructureService Requests resolutionCommunication skills

Required

An associate's degree in information technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution

Minimum of three years' experience in VoIP/VoSIP telephone and Unified Capabilities (UC) service

Possess an Basic Proficiency level with 70% of the Knowledge, Skills, and Abilities (KSAs) associated with the DoD Cyber Workforce Framework (DCWF) workforce role Work Role ID: 011

Network+, Certified Telecommunications Network Specialist

350-801-CLCOR, Cisco Certified Specialist Collaboration Core, 300-815 CLACCM, Cisco Certified Specialist, Collaboration Call Control & Mobility Implementation

Security Clearance: Secret