Worldwide TechServices · 3 months ago
Dynamic Server Support Technician
Saint Louis, Missouri, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expWorldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. The Dynamic Server Support Technician performs tasks related to the repair of a variety of client products and interacts directly with clients to address technical issues.
ComputerInformation TechnologySoftware
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualification
Required
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Company
Worldwide TechServices
A computer maintenance and services company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
D
Dov Horowitz
President & CEO
Company data provided by crunchbase