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Yancey Bros. Co. · 4 months ago

Field Service Truck Technician

Resaca, Georgia, United States

Full-time

Onsite

New Grad, Entry Level

Yancey Bros. Co. is the authorized Caterpillar equipment dealer for Georgia, providing high-quality sales, parts, and service since 1914. As a Field Service Truck Technician, you will perform truck repairs at customer facilities, ensuring safety and high standards while effectively communicating with customers about their maintenance and repair needs.

Machinery

Responsibilities

Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely

Proficiently and accurately perform maintenance, diagnose and repairs

Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel

Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers are doing the same

Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed

Write full reports on findings from field service events, with clear, concise information

Communicate effectively and professionally with customers on the status of their maintenance and/or repairs

Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed

Must be able to obtain a CDL license if required

Participate in required safety program, and work in a safe manner

Additional duties as assigned by manager

Qualification

Technical Knowledge of School Bus systemsDiesel Engine KnowledgeTechnical/mechanical abilityBasic knowledge of Microsoft OfficeLearn quicklyCustomer service skillsWritten communicationOral communication

Required

Must be 21-years-old or older

Valid, active driver's license

Ability to read, write, and speak English

Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to: Road Test administered by Yancey personnel, Background check and MVR with less than 10 points, DOT Physical, Drug Screen

Must not be disqualified to drive a CMV under 49 CFR § 391.15

Technical Knowledge of School Bus systems

Strong Diesel Engine Knowledge (preferably Cummins Medium Duty)

Strong technical/mechanical ability

Able to work with very little supervision

Basic knowledge of Microsoft Office Software

High level of responsiveness, and a strong proactive attitude to problem solving

Committed to Quality and a high level attention to detail

Ability and motivation to learn quickly

Excellent written and oral communication skills