Apply on Employer Site

The Towbes Group · 4 months ago

Service Technician I-III - Willow Springs Apartments, Goleta, CA

Goleta, CA

Full-time

Onsite

Mid, Senior Level

$19.71/hr - $35.82/hr

5+ years exp

The Towbes Group is an award-winning property management, development, and construction services firm based in Santa Barbara, California. The Service Technician II will be responsible for maintaining and repairing apartment units and the community to ensure quality appearance and operational efficiency, while providing exceptional customer service and addressing tenant maintenance requests.

Real Estate

Diversity & Inclusion

Responsibilities

Ensure an adequate number of make-ready units are available

Responsible for preventative maintenance throughout the community

Inspect vacant apartments and create work orders to ensure units are ready for rent within 7-10 days

Respond to resident service requests by making informed technical decisions to diagnose and repair HVAC, electrical, plumbing, pool, carpentry, drywall, and appliance issues

Diagnose, repair, or replace fixtures, address water leaks, perform electrical inspections, and repair or replace entry and shower doors, cabinets, shelving, gas or electrical appliances, caulking, filters, hardware, locks, screens, windows, curtains, drawers, and more

Ensure service work orders accurately document the work performed, with corrective actions aligned to the core principles of electrical, plumbing, mechanical, HVAC, carpentry, painting, drywall, flooring, and appliance systems

Provide and uphold the highest standard of customer service

Work closely with the Community Manager and staff to deliver exceptional customer service, quality, efficiency, and cost-effective solutions

Schedule, communicate, and oversee all vendor activities

Participate in the emergency after-hours "On-Call" rotation program as required

Obtain bids and negotiate pricing with vendors and contractors when necessary

Coordinate schedules and activities for vendors

Special projects as assigned

Foster strong public relations with residents, co-workers, company staff, and vendors through a positive attitude and building resident trust

Consistently maintain a friendly and courteous demeanor with residents and team members

Provide training to residents as needed

Take responsibility for exceeding expectations with a positive and responsive attitude

Monitor, respond to, and communicate the status of service work orders until completion to ensure customer satisfaction

Address resident concerns promptly or escalate to a Community Manager within 24 hours

Assist in organizing and preparing for community activities and events

Ensure the shop is organized and tidy for efficient inventory assessment

Manage parts inventory and prepare monthly inventory reports

Keep tools, equipment, and workspace organized and in good working condition, requesting replacements as needed

Use of various equipment, such as wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, and various types of ladders

Use of various machinery, such as pumps, compressors, blowers, electric and hand-powered augers, etc

Use of measuring devices, such as voltmeters, ohmmeters, testing meters, PH tests, etc

Qualification

HVAC systemsPlumbingElectrical systemsAppliance repairCarpentryPreventative maintenanceCustomer serviceSafety complianceProblem-solvingTeam collaborationCommunication skillsFlexibilityTime management

Required

High school diploma or trade school certificate required

A minimum of five (5) years' experience

Experience using computers and tablets

Required to always maintain a valid driver's license

Must have a dependable vehicle for transporting tools and equipment

If assigned a company vehicle, you must maintain it by washing and cleaning it out weekly and having it serviced according to the schedule provided by the Fleet Manager

Intermediate knowledge of maintenance techniques using hand tools and power tools encompassing intermediate level repair of plumbing, electrical, HVAC, finish carpentry, painting, and drywall repair

Intermediate-level experience in essential trades, including HVAC, plumbing, electrical, painting, appliance repair, carpentry, and pool maintenance

Ability to properly follow safety techniques by adhering to company, community, OSHA, EPA, and internal policies and procedures

Capable of easily shifting between tasks with flexibility and adaptability

Meet or exceed operational goals on annual performance evaluations and resident surveys

Ability to work independently and prioritize effectively in a challenging environment

Ability to work in a manner consistent with having a high level of integrity, honesty, courage, and loyalty

Strong problem-solving skills

Provide high-quality customer service whether to the internal or external customer

Ability to put people first in all aspects of your position

Work with the intent of the betterment of our community

Ability to effectively comprehend and interpret policies and procedures in the work environment

Ability to collaborate effectively as a team member

Ability to exercise good judgment in making decisions

Ability to work under pressure and complete tasks within prescribed time frames

Ability to manage and develop personnel resources

Ability to disseminate information and guidelines clearly to others and check for understanding

Excellent interpersonal skills to communicate effectively with a wide range of employees and residents

Available to work Monday through Friday, from 8:30 a.m. to 5:30 p.m., and including overtime when needed, however, subject to change based on staffing needs or community needs

A clean DMV record, proof of vehicle insurance and background check

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations

Ability to create and/or write reports, business correspondence, and/or procedural manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public

Ability to calculate figures and perform basic math functions

Ability to interpret various instructions furnished in written, oral or schedule form

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, repetitive wrist movements, talk, hear, walk, and sit

The employee is occasionally required to stoop, kneel, or crouch

The employee may be required to stand for extended periods

The employee may occasionally lift, push, pull, carry and/or move up to 85 pounds

Must be able to climb stairs while maneuvering an appliance dolly

The work environment includes both indoor and outdoor settings, encompassing a range of weather conditions

Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus

The noise level in the work environment is usually moderate