EIL Global · 5 months ago
IT Field Support Technician
Boston, Massachusetts, United States
Full-time
Onsite
Entry, Mid Level
2+ years expEIL Global is seeking an IT Field Support Technician responsible for managing and executing the process of upgrading and replacing the organization’s hardware. The role includes deploying new systems, performing upgrades, and contributing to IT projects to ensure the hardware infrastructure is efficient and secure.
Information TechnologyProfessional ServicesService Industry
Responsibilities
Evaluate the current hardware infrastructure and execute the refresh cycle as directed
Install, configure, and maintain operating systems, software applications, and system updates
Install and configure new hardware, ensuring minimal disruption to operations
Ensure data is securely and efficiently transferred from old to new hardware
Test new hardware to ensure proper functionality and performance
Maintain detailed records of the refresh process, including inventory and configuration details
Provide training and support to end-users on new hardware, addressing issues or concerns
Assist with advanced system configurations, including imaging and deployment of desktops and laptops
Participate in IT projects such as system migrations, software deployments, and infrastructure upgrades
Maintain accurate records of issues and solutions in a ticketing system
Manage and maintain IT asset inventories, ensuring proper documentation and lifecycle tracking
Qualification
Required
Bachelor's degree or equivalent experience
2–5+ years of experience in desktop support, IT helpdesk, or a similar role
Strong knowledge of Windows, macOS, and common software applications (e.g., Microsoft Office)
Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP)
Experience with system imaging, deployment, and hardware upgrades
Strong problem-solving and analytical skills
Ability to follow directions, manage time effectively, and handle multiple tasks
Excellent written and verbal communication skills
Team-oriented, with the ability to work independently and support team members
Knowledge of IT security principles and experience implementing security measures
Onsite 5 days per week
Overtime (nights and weekends) as required
Other tasks and responsibilities as deemed appropriate
Preferred
Certifications such as CompTIA A+, Network+, Microsoft MCP, or similar
Company
EIL Global
EIL Global is an information and communications technology company that provides operations support, managed and transformation services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase