Quality Equipment, LLC ยท 3 months ago
I/S Customer Call Technician
Clinton, NC
Full-time
Onsite
Entry Level
1+ years expQuality Equipment LLC is a John Deere dealer with a commitment to serving agricultural, commercial, and residential customers. They are seeking an Integrated Solutions Call Center Technician to remotely set up and troubleshoot technology for various agricultural machines, manage customer support, and develop training materials for precision farming products.
Industrial ManufacturingMachinery ManufacturingManufacturing
Responsibilities
Remotely Setup and troubleshoot technology for combines, sprayers, floaters, tractors, self-propelled forage harvesters, planters, tillage and RTK systems. Using full suite of tools including Remote Display Access, Service Advisor Remote and Wireless Data Transfer
Manage customer support packages and ensure time is allocated and/or billed properly
Identify customer support needs and create solutions including educational videos and instruction manuals to pro-actively eliminate downtime or provide solutions to common failures
Will help to Develop and deliver customer and employee training for VAS, advanced precision farming products, and ensure understanding of Precision Ag and precision farming products across all departments. Develop and execute plans to ensure ongoing Precision Ag mainstreaming across all departments
Maintain current product knowledge on all new/used equipment potentially saleable by the dealership, including features/benefits and machine compatibility/ technology integration
Assist in leading the organization in the area of John Deere precision farming products and serve as the internal and external technical specialist
Exhibits outstanding communication skills and cooperates with other departments and locations. Promotes teamwork, maintains a positive attitude and supports the concept of one face to our customers
Responsible for JDLInk registrations and transfers new/used. Helps customer with account validation and training on myjohndeere.com
Qualification
Required
1+ years of experience in an agricultural-related role with activities such as sales, service, training, or other related work
Extremely organized, sensitive to deadlines and goals within dealership
Must be driven to achieve results, highly attentive to detail and accuracy
Solid communication skills. Can deal with and effectively resolve challenging customer issues
Ability to multitask, manage multiple priorities, meet short/changing deadlines and is energized by a fast paced environment
Can build relationships through phone interaction and/or web based communications
Demonstrate analytical and problem solving abilities
Preferred
Prior experience with JD technology and support or similar customer support role
Certified Crop Advisor accreditation or ability to achieve within 18 months of hire date
Benefits
Medical and dental insurance
Flexible spending account
Life insurance
Paid time off
Paid holidays
A 401(K) program with employer match
A company discount
Significant paid training
Opportunities for professional and personal development
Company
Quality Equipment, LLC
Quality Equipment, LLC is a full-service John Deere Dealer committed to upholding a higher standard of excellence in quality service and products.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Morgan
Chief Operating Officer
Company data provided by crunchbase